Resident Engineer

Arcfra Inc.; Singapore; On-site; SGD 67,000 - 112,000; Full time

Job summary

Arcfra Inc. is seeking a Resident Engineer to provide on-site operational support for enterprise cloud and hyperconverged platforms.

You will work directly with customer IT teams and Arcfra technical staff, handling day-to-day operations, troubleshooting, and timely escalation of complex issues in a hands-on, customer-facing role. The role emphasizes scheduled maintenance, incident collection, and adherence to SOPs, change and incident management, with potential on-call duties.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, Network Engineering, Electronics.
• 3-6 years of experience in IT operations, systems administration, infrastructure support, data centre operations, NOC operations, or technical support.
• Fresh graduates with strong Linux, networking, virtualization, or data-centre internship experience may be considered.

Responsibilities

• Provide on-site day-to-day operational support for AECP environments.
• Perform scheduled health checks, preventive maintenance, platform monitoring, and operational reporting.
• Monitor alerts, capacity utilisation, VM status, storage health, and network connectivity.
• Handle standard operational tasks, including VM lifecycle activities, basic configuration changes, access requests, and routine maintenance.
• Perform initial diagnosis for incidents involving compute, virtualization, storage, network, or system services.
• Collect logs, alerts, configurations, timestamps, and environmental information for incident analysis.
• Escalate complex or high-severity issues to appropriate teams in a timely manner.
• Follow SOPs, change-management, incident-management processes, and customer-site security requirements.
• Maintain accurate incident tickets, shift handovers, health-check reports, change records, and issue updates.
• Support scheduled maintenance windows, standby support, and incident-response activities when required.

Skills

Customer focus

Documentation

Escalation management

Troubleshooting

Linux administration

Networking basics

On-site support

Education

Diploma or Degree in Computer Science, Information Technology, Network Engineering, Electronics

Tools

VMware vSphere

KVM

OpenStack

HCI

Private cloud

Job description

Department Customer Success / Technical Services

Employment Type Full-time

About the Role

We are looking for a customer-focused Resident Engineer to provide on-site operational support for customers using Arcfra’s enterprise cloud and hyperconverged infrastructure platform. This hands-on, customer-facing role focuses on stable day-to-day operations, routine service delivery, first-line troubleshooting, and timely escalation of complex issues. You will work closely with customer IT teams and Arcfra technical teams as a trusted operational interface.

Key Responsibilities

• Provide on-site day-to-day operational support for Arcfra Enterprise Cloud Platform (AECP) environments.
• Perform scheduled health checks, preventive maintenance, platform monitoring, and operational reporting.
• Monitor alerts, events, capacity utilisation, VM status, storage health, and network connectivity.
• Handle standard operational tasks, including VM lifecycle activities, basic configuration changes, access-related requests, and routine maintenance.
• Perform initial diagnosis for incidents involving compute, virtualization, storage, network, or system services.
• Collect logs, alerts, configuration details, timestamps, and environmental information for incident analysis and escalation.
• Escalate complex or high-severity issues to Customer Support, Professional Services, Engineering, or relevant third parties in a timely manner.
• Follow established SOPs, change-management processes, incident-management processes, and customer-site security requirements.
• Maintain accurate incident tickets, shift handovers, health-check reports, change records, and issue-tracking updates.
• Support scheduled maintenance windows, standby support, and incident-response activities when required.

Technical Requirements

• Basic to intermediate Linux administration skills, including users and permissions, file systems, service and process management, log review, and CPU, memory, disk, and network resource checks.
• Foundational understanding of virtualization concepts: virtual machines, hypervisors, templates, snapshots, virtual networking, high availability, live migration, and basic capacity management.
• Basic understanding of TCP/IP networking, including IP addressing, subnetting, VLANs, gateways, DNS, routing, and firewall concepts.
• Familiarity with operational troubleshooting tools such as ping, traceroute, nslookup, curl, top, df, free, iostat, and log search tools.
• Basic understanding of enterprise storage, including RAID, block and file storage, disk health, capacity utilisation, IOPS, throughput, and latency.
• Ability to accurately execute technical runbooks and standard operating procedures.

Preferred

• Experience with VMware vSphere, KVM, OpenStack, HCI, private cloud, or enterprise server infrastructure.
• Exposure to monitoring, ticketing, ITSM, CMDB, or alert-management systems.
• Familiarity with backup, recovery, VM migration, or basic disaster recovery procedures.
• Basic Shell scripting or Python automation knowledge.
• Relevant certifications such as VMware VCP, RHCSA, CCNA, HCIA, or equivalent.

Experience and Qualifications

• Diploma or Degree in Computer Science, Information Technology, Network Engineering, Electronics, or a related discipline.
• 3-6 years of experience in IT operations, systems administration, infrastructure support, data centre operations, NOC operations, or technical support.
• Fresh graduates with strong Linux, networking, virtualization, or data-centre internship experience may be considered.
• Experience supporting enterprise customers, working on-site, or operating in a shift-based environment is advantageous.

Desired Competencies

• Strong service mindset and willingness to work closely with customer IT teams.
• Disciplined approach to procedures, documentation, escalation, and change control.
• Clear and professional communication with technical and non-technical stakeholders.
• Attention to detail, accountability, and ownership of assigned tasks.
• Ability to remain calm and structured during operational incidents.
• Willingness to work at customer sites and participate in on-call or after-hours arrangements when required.
• Ability to work effectively in a multicultural Singapore and regional business environment.