Professional Services Engineer

Arcfra Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Arcfra Pte. Ltd. is seeking a seasoned Professional Services Engineer in Singapore to deliver enterprise infrastructure projects on Arcfra’s full-stack cloud platform.

You will translate customer requirements into deployable technical solutions and manage deployment, migration, integration, validation, and handover from planning to go-live. The role requires hands-on virtualization, private cloud, and storage expertise, with customer-facing delivery, workshops, and documentation.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field
• 5+ years in enterprise infrastructure delivery, virtualization, private cloud, or cloud platform implementation
• Experience delivering at least two enterprise infrastructure projects involving deployment, migration, or disaster recovery
• Customer-facing technical consulting or implementation engineering experience is preferred

Responsibilities

• Lead end-to-end delivery of Arcfra Enterprise Cloud Platform projects
• Conduct technical discovery, readiness reviews, and workshops with customers
• Develop implementation plans, runbooks, migration plans, and handover documentation
• Install, configure, validate, and optimise platform components across compute, storage, networking, and DR
• Deliver virtualization and private-cloud projects including VM provisioning, HA, live migration, and network/storage configuration

Skills

VMware vSphere

OpenStack

KVM

Private cloud

HCI

VM provisioning

Live migration

SRE/ops

Education

Bachelor’s Degree in Computer Science or related

Tools

Python

Ansible

REST APIs

JSON

YAML

Job description

Arcfra is a Singapore-headquartered IT innovator that simplifies on-premisesenterprise cloud infrastructure with its full-stack, software-definedplatform. In the cloud and AI era, we help enterprises effortlessly buildrobust on-premises cloud infrastructure from bare metal, offering computing,storage, networking, security, backup, disaster recovery, Kubernetes service,and more in one stack. Our streamlined design supports various workloads liketraditional VM, container and K8S, AI/ML as well as VDI desktops.

We are seeking an experienced Professional Services Engineer todeliver enterprise infrastructure projects based on Arcfra’sfull-stack cloud platform. You will translate customer requirementsinto deployable technical solutions and ensure successful deliveryfrom planning through production go-live, including deployment,migration, integration, validation, knowledge transfer, and handover.

Key Responsibilities

• Lead or participate in end-to-end delivery of Arcfra EnterpriseCloud Platform projects.
• Conduct technical discovery, environment assessments,deployment-readiness reviews, and solution workshops withcustomers.
• Develop implementation plans, low-level design documents,runbooks, test plans, migration plans, rollback plans, and handoverdocumentation.
• Install, configure, validate, and optimise platform componentsacross compute, storage, networking, virtualization,observability, backup, and disaster recovery.
• Design cluster configurations that meet workload, availability,performance, capacity, network, and security requirements.
• Deliver virtualization and private-cloud projects, including VMprovisioning, HA, live migration, virtual networking, storageconfiguration, and lifecycle management.
• Support VMware replacement and migration initiatives, includingassessment, planning, execution, validation, and cutover support.
• Implement backup, replication, disaster recovery, andbusiness-continuity capabilities aligned to agreed RPO and RTOobjectives.
• Perform system validation, functional testing, performanceverification, failover testing, and acceptance testing.
• Identify technical risks, dependencies, environment gaps, andoperational constraints early and provide mitigationrecommendations.
• Deliver administrator training, technical handover sessions, andoperational best-practice guidance.
• Support project managers with status updates, technical issuetracking, schedules, and customer communications.

Technical Requirements

Virtualization and Cloud Infrastructure

• Strong hands-on experience with KVM, VMware vSphere, OpenStack,HCI, private cloud, or comparable enterprise virtualizationplatforms.
• Solid understanding of hypervisor architecture, VM lifecyclemanagement, virtual networking, HA, live migration, resourcescheduling, templates, snapshots, and workload placement.
• Experience with VMware migration, modernization, or replacementprojects is highly desirable.
• Good understanding of CPU, memory, NUMA, virtual disks, virtualNICs, resource overcommitment, workload isolation, and performanceconsiderations.

Storage and Hyperconverged Infrastructure

• Strong knowledge of block storage, file storage, distributedstorage, and hyperconverged infrastructure architecture.
• Experience with capacity planning, performance planning,fault-domain design, storage networking, and resilience design.
• Understanding of replication, striping, snapshots, cloning, thinprovisioning, data rebuild, and data-protection concepts.
• Ability to analyse IOPS, throughput, latency, queue depth, diskutilisation, and workload characteristics.
• Familiarity with NVMe, SSD, HDD, all-flash, hybrid storage, RAID,and JBOD configurations.

Networking, Security, DR, and Automation

• Strong understanding of TCP/IP, VLANs, routing, bonding/LACP, MTU,ACLs, firewalls, and network troubleshooting.
• Experience designing management, storage, migration, backup, andbusiness networks for enterprise infrastructure.
• Familiarity with virtual switching, distributed virtual switches, overlay networking, traffic isolation, and micro-segmentation.
• Knowledge of RDMA, RoCE, SR-IOV, multi-NIC bonding, and bandwidthaggregation is advantageous.
• Strong understanding of backup, restore, replication, failover,failback, DR testing, and RPO/RTO principles.
• Comfortable with Linux command-line tools and Shell scripting;Python, Ansible, REST APIs, JSON, YAML, or automation experienceis advantageous.

Experience and Qualifications

• Bachelor’s Degree in Computer Science, Information Technology,Engineering, or a related discipline; equivalent practicalexperience will also be considered.
• 5+ years of experience in enterprise infrastructure delivery,virtualization, private cloud, HCI, storage, data centre, or cloudplatform implementation.
• Demonstrable experience delivering at least two enterpriseinfrastructure projects involving deployment, migration, upgrade,disaster recovery, or platform modernization.
• Customer-facing technical consulting, professional services,implementation engineering, or systems-integration experience ispreferred.
• VMware VCP, RHCSA/RHCE, CCNP, HCIP, cloud, or storagecertifications are advantageous.
• Experience with financial services, public sector, manufacturing,retail, healthcare, telecommunications, or large-enterprisecustomers is a plus.

Desired Competencies

• Strong customer engagement and technical consulting skills.
• Ability to manage technical workstreams independently within abroader project team.
• Structured approach to problem solving, risk assessment, testing,implementation, and documentation.
• Ability to clearly communicate architecture, technical decisions,trade-offs, risks, and outcomes.
• Strong ownership mindset and ability to work within projecttimelines and production change windows.
• Effective collaboration with Sales, Solution Architecture, ProjectManagement, Customer Support, Product, Engineering, and partners.
• Willingness to travel within APAC region based on customer andproject requirements.