Resident Engineer

Arcfra Pte. Ltd.; Singapore; Sur place; SGD 67 000 - 100 000; Plein temps

Résumé du poste

Arcfra Pte. Ltd. in Singapore is seeking a Resident Engineer to provide on-site operational support for our enterprise cloud and hyperconverged platform.

You will work closely with customer IT teams and Arcfra technical teams to ensure stable day-to-day operations and timely escalation of complex issues. The role requires hands-on troubleshooting, routine service delivery, and adherence to SOPs and security requirements.

Qualifications

• Diploma or degree in CS/IT/Networking or related field.
• 3+ years IT operations, systems administration, data centre support, NOC operations, or technical support.
• On-site experience with enterprise customers, shift-based environments is advantageous.

Responsabilités

• Provide on-site day-to-day operational support for ArcfraEnterprise Cloud Platform (AECP) environments.
• Perform scheduled health checks, preventive maintenance, platform monitoring, and operational reporting.
• Monitor alerts, events, capacity utilization, VM status, storage health, and network connectivity.
• Handle standard operational tasks, including VM lifecycle activities, basic configuration changes, access-related requests, and routine maintenance.
• Perform initial diagnosis for incidents involving compute, virtualization, storage, network, or system services.
• Collect logs, alerts, configuration details, timestamps, and environmental information for incident analysis and escalation.
• Escalate complex or high-severity issues to Customer Support, Professional Services, Engineering, or relevant third parties in a timely manner.
• Follow established SOPs, change-management processes, incident-management processes, and customer-site security requirements.
• Maintain accurate incident tickets, shift handovers, health-check reports, change records, and issue-tracking updates.
• Support scheduled maintenance windows, standby support, and incident-response activities when required.

Connaissances

Linux administration

Virtualization concepts

TCP/IP networking

Operational troubleshooting

Runbooks & SOPs

Customer communication

Formation

Diploma or Degree in CS/IT/Networking

Outils

Ping

Traceroute

Nslookup

Curl

iostat

Description du poste

Arcfra is a Singapore-headquartered IT innovator that simplifies on-premisesenterprise cloud infrastructure with its full-stack, software-definedplatform. In the cloud and AI era, we help enterprises effortlessly buildrobust on-premises cloud infrastructure from bare metal, offering computing,storage, networking, security, backup, disaster recovery, Kubernetes service,and more in one stack. Our streamlined design supports various workloads liketraditional VM, container and K8S, AI/ML as well as VDI desktops.

We are looking for a customer-focused Resident Engineer to provideon-site operational support for customers using Arcfra’s enterprisecloud and hyperconverged infrastructure platform. This hands-on,customer-facing role focuses on stable day-to-day operations,routine service delivery, first-line troubleshooting, and timelyescalation of complex issues. You will work closely with customer ITteams and Arcfra technical teams as a trusted operational interface.

Key Responsibilities

• Provide on-site day-to-day operational support for ArcfraEnterprise Cloud Platform (AECP) environments.
• Perform scheduled health checks, preventive maintenance, platformmonitoring, and operational reporting.
• Monitor alerts, events, capacity utilisation, VM status, storagehealth, and network connectivity.
• Handle standard operational tasks, including VM lifecycleactivities, basic configuration changes, access-related requests,and routine maintenance.
• Perform initial diagnosis for incidents involving compute,virtualization, storage, network, or system services.
• Collect logs, alerts, configuration details, timestamps, andenvironmental information for incident analysis and escalation.
• Escalate complex or high-severity issues to Customer Support,Professional Services, Engineering, or relevant third parties in atimely manner.
• Follow established SOPs, change-management processes,incident-management processes, and customer-site securityrequirements.
• Maintain accurate incident tickets, shift handovers, health-checkreports, change records, and issue-tracking updates.
• Support scheduled maintenance windows, standby support, andincident-response activities when required.

Technical Requirements

• Basic to intermediate Linux administration skills, including usersand permissions, file systems, service and process management, logreview, and CPU, memory, disk, and network resource checks.
• Foundational understanding of virtualization concepts: virtualmachines, hypervisors, templates, snapshots, virtual networking,high availability, live migration, and basic capacity management.
• Basic understanding of TCP/IP networking, including IP addressing,subnetting, VLANs, gateways, DNS, routing, and firewall concepts.
• Familiarity with operational troubleshooting tools such as ping,traceroute, nslookup, curl, top, df, free, iostat, and log searchtools.
• Basic understanding of enterprise storage, including RAID, blockand file storage, disk health, capacity utilisation, IOPS,throughput, and latency.
• Ability to accurately execute technical runbooks and standardoperating procedures.

Preferred

• Experience with VMware vSphere, KVM, OpenStack, HCI, private cloud,or enterprise server infrastructure.
• Exposure to monitoring, ticketing, ITSM, CMDB, or alert-managementsystems.
• Familiarity with backup, recovery, VM migration, or basic disasterrecovery procedures.
• Basic Shell scripting or Python automation knowledge.
• Relevant certifications such as VMware VCP, RHCSA, CCNA, HCIA, orequivalent.

Experience and Qualifications

• Diploma or Degree in Computer Science, Information Technology,Network Engineering, Electronics, or a related discipline.
• 3+ years of experience in IT operations, systems administration,infrastructure support, data centre operations, NOC operations, ortechnical support.
• Fresh graduates with strong Linux, networking, virtualization, ordata-centre internship experience may be considered.
• Experience supporting enterprise customers, working on-site, oroperating in a shift-based environment is advantageous.

Desired Competencies

• Strong service mindset and willingness to work closely withcustomer IT teams.
• Disciplined approach to procedures, documentation, escalation, andchange control.
• Clear and professional communication with technical andnon-technical stakeholders.
• Attention to detail, accountability, and ownership of assignedtasks.
• Ability to remain calm and structured during operational incidents.
• Willingness to work at customer sites and participate in on-call orafter-hours arrangements when required.
• Ability to work effectively in a multicultural Singapore andregional business environment.