On-Site Cloud & App Support Engineer

XEDGE PTE. LTD.

Singapore

On-site

SGD 42,000 - 65,000

Full time

14 days+

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Job summary

XEDGE PTE. LTD. in Singapore seeks a Helpdesk Support Engineer to provide on-site technical support for web-based applications.

You will handle first-level troubleshooting, ticket management in JIRA, and thorough documentation while guiding users and escalating complex issues when needed. Ideal candidates have a Diploma in CS/IT with 2–4 years IT support experience. Familiarity with Word add-ins, cloud platforms, and ITIL practices is a plus.

Qualifications

Diploma in Computer Science or Information Technology.
2–4 years of IT development/IT support experience.
Experience with Microsoft Word add-ins and troubleshooting software integration.
Knowledge of ITIL practices is an advantage.

Responsibilities

Provide on-site support to end-users, addressing technical queries and issues related to the company's web-based applications and software.
Create and manage support tickets via JIRA, including acknowledging user requests, assigning ticket numbers and ensuring timely follow-up.
Guide and support agency helpdesk staff in the installation and configuration of Microsoft Word add-ins.
Document troubleshooting steps and resolutions for recurring or new issues to build a knowledge base for continuous improvement.