Associate Network Engineer – 24/7 Ops & Troubleshooting

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel in Singapore is seeking a network support professional to maintain Voice Access infrastructure, diagnose faults, and assist with upgrades. The role emphasizes collaboration with cross-functional teams and timely incident handling.

The successful candidate will have an NITEC or Diploma, Linux knowledge, strong troubleshooting skills, and the ability to work independently or in a team, with good stakeholder communication. On-call duties are included.

Qualifications

• NITEC/ Diploma required.
• CCNA certification is an added advantage.
• Working knowledge of Linux operating systems and administration.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently as well as collaboratively within a team.
• Good communication and stakeholder management skills.

Responsibilities

• Support and troubleshoot Voice Access network infrastructure to ensure business objectives and network reliability targets are achieved.
• Perform fault diagnosis, troubleshooting, and resolution activities, as well as support project implementation and network upgrades.
• Collaborate with Transmission and cross-functional teams to investigate and resolve network-related issues in a timely manner.
• Manage and respond to 24x7 BAU operational requests from internal stakeholders, ensuring service level commitments are met.
• Support, maintain, and administer telecommunications and IT equipment to ensure optimal performance and availability.
• Participate in standby and on-call duties, including responding to after-hours activations and critical incidents.
• Maintain operational documentation and adhere to established processes and procedures.
• Perform any other duties and assignments as assigned by the Manager.

Skills

Troubleshooting

Linux

Communication

Team collaboration

Stakeholder management

Education

NITEC / Diploma

CCNA certification (added advantage)

Tools

Linux OS

Job description

Singtel in Singapore is seeking a network support professional to maintain Voice Access infrastructure, diagnose faults, and assist with upgrades. The role emphasizes collaboration with cross-functional teams and timely incident handling.

The successful candidate will have an NITEC or Diploma, Linux knowledge, strong troubleshooting skills, and the ability to work independently or in a team, with good stakeholder communication. On-call duties are included.