Night Manager

IBIS Singapore on Bencoolen; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

IBIS Singapore on Bencoolen is seeking a Night Manager to oversee overnight operations, with a strong focus on Front Office and guest services. You will lead the night shift, ensure smooth service delivery, and maintain safety and service standards across the hotel.

You will coach the Front Office team, resolve guest issues promptly, monitor guest satisfaction through feedback channels, and coordinate handover to the morning team while supporting profitability and Accor's service culture.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management.
• 5+ years of supervisory experience in hospitality.
• Strong leadership and people management skills.
• Excellent communication skills.
• Knowledge of front office, housekeeping, and security procedures.
• Ability to work night shifts, weekends and holidays.

Responsibilities

• Act as the management representative on night duty.
• Oversee overnight operations focusing on Front Office.
• Lead and coach Front Office team.
• Ensure seamless guest journey from arrival to departure.
• Address guest complaints and issues promptly.
• Monitor guest satisfaction via VOG, reviews and feedback.
• Maintain safety and emergency procedures at night.
• Coordinate handover to morning team.
• Support profitability by monitoring performance and costs.
• Build guest relationships and promote loyalty.
• Uphold Accor's Vision, Values and service culture.

Skills

Leadership

Communication

Guest service

Team management

Problem solving

Education

Bachelor's Degree or Diploma in Hospitality Management

Job description

The Night Manager oversees the hotel's overnight operations, with a strong focus on Front Office and guest services. The role ensures smooth operations, guest satisfaction, safety and security, and service excellence while providing effective support and decision-making throughout the night.

Key Responsibilities

• Act as the management representative on duty during the night, providing leadership and operational support across the hotel, with a strong focus on Front Office operations.

• Oversee overnight hotel operations to ensure smooth service delivery and a seamless guest experience.

• Lead, coach, and support the Front Office team in maintaining high standards of guest service and operational efficiency.

• Ensure a seamless guest journey from arrival to departure, proactively anticipating and addressing guest needs.

• Handle and resolve guest complaints and operational issues in a timely and professional manner.

• Monitor guest satisfaction through Voice of the Guest (VOG), online reviews, surveys, and in-house feedback.

• Ensure the hotel's safety, security, and emergency procedures are followed throughout the night.

• Coordinate with relevant departments and ensure proper handover of operational matters to the morning team.

• Support hotel profitability by monitoring operational performance, controlling costs, and achieving departmental targets.

• Build strong guest relationships and promote guest loyalty through personalized and attentive service.

• Uphold and demonstrate Accor's Vision, Values, and service culture in all aspects of overnight operations.

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management

• Minimum 5 years of supervisoryexperience within the hospitality industry, preferably

• Strong leadership skills with the ability to motivate and manage a diverse team effectively

• Excellent communication skills, both written and verbal, to interact with guests and colleagues

• Knowledge of hotel operations, including front office, housekeeping, and security procedures

• Flexibility to work night shifts, weekends, and holidays as needed in a dynamic, 24/7 environment