Guest Service Agent

Accorhotel; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Accor is seeking a Guest Service Agent to support daily front office operations and ensure a warm, welcoming experience for all guests throughout their stay. Reporting to the Duty Manager, you will assist with reception duties, guest inquiries, and information desk tasks, while promoting hotel services to enhance guest satisfaction.

Ideal candidates have a hospitality background, strong communication skills, and a collaborative mindset, and you should be willing to work rotating shifts,

Qualifications

• Diploma or Bachelor's Degree in Hospitality, Hotel Management, Tourism, or a related field preferred.
• Experience in Front Office or Guest Services is an advantage.
• Strong communication and customer service mindset.

Responsibilities

• Support day-to-day operations of the Reception and Front Office.
• Welcome and assist guests upon arrival and departure.
• Supervise driveway operations and maintain high guest service standards.
• Handle Information Desk and guest enquiries.
• Promote hotel services and Accor products to enhance guest experience.

Skills

Customer service mindset

Teamwork

Education

Diploma or Bachelor’s Degree in Hospitality, Hotel Management, Tourism, or a related field preferred

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Job Summary

Reporting to the Duty Manager, the Guest Service Agent is responsible for supporting the day-to-day operations of the Front Office and ensuring a warm, welcoming, and seamless experience for all guests and visitors throughout their stay.

Key Responsibilities

• Support the day-to-day operations of the Reception and Front Office while on duty
• Welcome and assist guests and visitors upon arrival and departure, ensuring a warm and professional experience
• Supervise the driveway operations and ensure consistently high standards of guest service
• Handle the Information Desk, including guest enquiries, information requests, mail, and messages
• Identify guests’ needs and requests and direct them to the appropriate department or person
• Provide accurate and helpful information about the hotel, its facilities, services, and surrounding areas
• Promote the hotel’s services, facilities, and Accor products to enhance the guest experience and support revenue generation
• Explain hotel and network pricing policies and effectively present relevant products and services to guests
• Proactively promote and upsell hotel services where appropriate
• Identify opportunities to contribute to the hotel's profitability within the Front Office operation
• Maintain a strong knowledge of hotel operations and ensure guest requests are handled efficiently
• Demonstrate and actively support Accor's Vision and Values in all interactions

Qualifications

• Diploma or Bachelor's Degree in Hospitality, Hotel Management, Tourism, or a related field preferred
• Previous experience in Front Office or Guest Services is an advantage
• Good communication and interpersonal skills with a strong customer service mindset
• Positive attitude, willingness to learn, and ability to work well in a team
• Willing to work rotating shifts, weekends, and public holidays

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