Multi-Property Night Manager - Guest Experience & Safety

mgh hospitality pte. ltd.; Singapore; In loco; SGD 54.000 - 69.000; Tempo pieno

Descrizione del lavoro

MGH Hospitality Pte Ltd invites a dedicated Night Manager to oversee overnight operations across KINN properties. You will ensure safe, smooth hotel performance, handle guest inquiries, and manage the night audit process with a focus on service excellence.

The role requires at least 3 years of supervisory hotel experience, proficiency with Opera Cloud/PMS, and readiness to work permanent night shifts including weekends and public holidays.

Competenze

• Minimum 3 years of supervisory experience in hotel operations.
• Strong problem-solving and decision-making skills, with the ability to remain calm under pressure.
• Proficient in Opera Cloud / OPERA PMS or similar hotel management systems.
• Strong communication and interpersonal skills.
• Willing and able to travel between KINN Hospitality properties as required.
• Able to work permanent night shifts, including weekends and public holidays.

Mansioni

• Oversee the night operations across all KINN Hospitality properties
• Ensure smooth hotel operations and service standards during the night shift
• Act as the Management Representative and handle operational matters independently
• Attend to guest enquiries, feedback, complaints, and service recovery.
• Liaise with external authorities and emergency services when required
• Conduct the End-of-Business-Day (EOD) Night Audit and ensure reports are distributed to departments
• Monitor hotel safety, security, and regulatory compliance throughout the night
• Supervise, guide, and support the Night Team to ensure operational excellence
• Coach, mentor, and evaluate team members' performance, including counselling where required
• Ensure proper shift handover and communicate key operational updates to the day team
• Any other duties as assigned

Conoscenze

Supervisory experience

Problem solving

Communication skills

Travel between sites

Night shift

Strumenti

Opera Cloud / OPERA PMS

Descrizione del lavoro

MGH Hospitality Pte Ltd invites a dedicated Night Manager to oversee overnight operations across KINN properties. You will ensure safe, smooth hotel performance, handle guest inquiries, and manage the night audit process with a focus on service excellence.

The role requires at least 3 years of supervisory hotel experience, proficiency with Opera Cloud/PMS, and readiness to work permanent night shifts including weekends and public holidays.