Network Technician – On-Site Support & Rotational Shifts

Xcellink Pte Ltd; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Shift allowance

Performance bonus

Training on network equipment

Job summary

Xcellink Pte Ltd in Singapore is seeking a committed Network Technician to join a security-focused team delivering reliable network services at major checkpoints. You will participate in on-site support, maintain network stability, and handle routine tasks to prevent issues while meeting SLAs.

The role requires strong communication, teamwork, and basic IT networking knowledge. Rotating shifts apply, with potential assignments to Tuas checkpoint in the future.

Qualifications

• Minimum Higher Nitec or Nitec with Module in IT and has fundamental knowledge in Network.
• Capable to understanding and implement procedures and instructions given in operations manual.
• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours).
• Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

Responsibilities

• Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.
• Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality.
• Provide 1st Level on-site Network Support to end-users.
• Attend to daily customers' issues reported when not on standby.
• Perform routine tasks to ensure the network's stability and prevent potential issues.
• Identify and resolve issues related to network.
• Manage the allocation of MAC and IP addresses to devices on the network.
• Responsible for the patch management of network systems and devices to ensure security and optimal performance.

Skills

Team player

Communication skills

Networking knowledge

Education

Higher Nitec or Nitec with IT module

Job description

Xcellink Pte Ltd in Singapore is seeking a committed Network Technician to join a security-focused team delivering reliable network services at major checkpoints. You will participate in on-site support, maintain network stability, and handle routine tasks to prevent issues while meeting SLAs.

The role requires strong communication, teamwork, and basic IT networking knowledge. Rotating shifts apply, with potential assignments to Tuas checkpoint in the future.