Network Engineer L2: Real‑Time Ops + Shift Allowance

Xcellink Pte Ltd; Singapore; Presencial; SGD 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shift Allowance

Performance Bonus

Descripción de la vacante

Xcellink Pte Ltd is seeking a Network Engineer L2 to monitor and manage network infrastructure, respond to alerts, and perform maintenance. You will document incidents, coordinate with vendors, and support configurations to ensure service continuity.

The role requires a Diploma in IT, 1 year experience, and CCNA is advantageous. On-site at Woodlands Checkpoint with rotating shifts and a shift allowance is provided.

Formación

• Minimum Diploma in IT and has fundamental knowledge in Network.
• 1 year of experience as a Network Engineer L2.
• CCNA certification will have an added advantage.
• A strong team player with ability to collaborate and willingness to support others.
• Strong communications skills and ability to resolve issues effectively.
• Able to work rotational shifts: 1st Shift (10:00 - 22:00) & 2nd Shift (22:00 - 10:00).
• Willing to work primarily at Woodlands Checkpoint.

Responsabilidades

• Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability.
• Perform real-time network monitoring and respond promptly to alerts and incidents.
• Troubleshoot and resolve Level 2 network issues within established SLA timelines.
• Escalate complex issues to relevant teams or vendors when required.
• Track, document, and maintain incident records through the ticketing system.
• Prepare incident reports and support post-incident reviews.
• Execute scheduled preventive maintenance activities on network and UPS infrastructure.
• Perform corrective maintenance to restore services and minimize downtime.
• Coordinate with vendors and internal stakeholders during maintenance activities.
• Maintain accurate maintenance records and prepare monthly preventive maintenance reports.
• Provide support for network configuration, implementation, and optimization activities.
• Execute approved network changes in accordance with change management procedures.
• Validate and document configuration changes to ensure compliance and operational stability.
• Assist in network upgrades, migrations, and deployment projects.
• Prepare and submit monthly SLA performance reports.
• Generate monthly network performance and availability reports.
• Produce monthly incident management reports and trend analysis.
• Maintain up-to-date network documentation, inventory records, and operational procedures.

Conocimientos

Networking basics

Incident management

Troubleshooting

CCNA

Communications

Team collaboration

Educación

Diploma in IT

Herramientas

Ticketing system

Change management

Network monitoring tools

Descripción del empleo

Xcellink Pte Ltd is seeking a Network Engineer L2 to monitor and manage network infrastructure, respond to alerts, and perform maintenance. You will document incidents, coordinate with vendors, and support configurations to ensure service continuity.

The role requires a Diploma in IT, 1 year experience, and CCNA is advantageous. On-site at Woodlands Checkpoint with rotating shifts and a shift allowance is provided.