Multilingual Customer Service Specialist English/Korean

INTERNATIONAL AIR TRANSPORT ASSOCIATION; Singapore; Sur place; SGD 50 000 - 70 000; Plein temps

Résumé du poste

The International Air Transport Association (IATA) in Singapore is seeking a Customer Service Specialist to deliver outstanding service to airlines, travel agents, and third parties. You will report to the Manager, IATA Customer Service Center in Singapore and handle a wide range of inquiries and documentation with accuracy and courtesy.

Daily you will manage 30+ items across calls, chats and emails, provide high-quality written and spoken responses, and support 24/7 emergency coverage.

Qualifications

• Bachelor's degree in business administration or related field.
• 1-3 years of relevant experience in front office/customer service.
• Fluent English; Korean language skills are essential for South Korea support.
• Knowledge of SAP, CRM systems (Salesforce) and Microsoft apps is an asset.
• Able to maintain high customer service standards and strong ethics.

Responsabilités

• Handle 30+ daily items across calls, chats, queries, escalations and debt collections.
• Deliver exceptional customer experience in written and spoken form with high-quality outcomes.
• Provide support for 24/7 emergency structure, including holidays and weekends when scheduled.
• Resolve Level 1/2 queries; escalate Level 3 as needed with KPI timelines.
• Listen to customer complaints and provide feedback for service improvements.
• Participate in CS projects and collaborate with teams to enhance customer service.
• Track performance and support customer recoveries with clear explanations.

Connaissances

Interpersonal skills

Effective communication

Teamwork

Problem solving

Prioritization

Customer service ethics

Formation

Bachelor's degree in Business Administration

Outils

SAP

Salesforce CRM

Microsoft Excel

Power BI

PowerPoint

Outlook

SharePoint

Description du poste

The International Air Transport Association (IATA) in Singapore is seeking a Customer Service Specialist to deliver outstanding service to airlines, travel agents, and third parties. You will report to the Manager, IATA Customer Service Center in Singapore and handle a wide range of inquiries and documentation with accuracy and courtesy.

Daily you will manage 30+ items across calls, chats and emails, provide high-quality written and spoken responses, and support 24/7 emergency coverage.