Airport Passenger Experience Specialist

Turkish Airlines; Singapore; On-site; SGD 3,200 - 5,200; Full time

Job summary

Turkish Airlines is seeking a Station Representative to deliver outstanding passenger services at our Airport Office in Singapore. You will welcome passengers, coordinate with crews and service partners, and ensure smooth operations while maintaining accurate flight documentation.

Ideal candidates have a Bachelor's degree or equivalent, strong English communication, and the ability to work shifts, including overnights.

Qualifications

• Bachelor's degree or at least high school graduation.
• Citizenship or permanent residence permit in the respective country (the company does not provide or assist with work permits).
• Minimum of 3 years of experience in civil aviation or tourism.
• Excellent command of English.
• The ability to thrive in high-pressure situations.
• Availability to work in shifts, including overnight shifts.
• A team player who can also work independently when needed.
• Ability to multitask effectively and handle multiple tasks simultaneously.
• Strong oral and written communication skills.
• Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.

Responsibilities

• As the aircraft arrives, you'll warmly welcome passengers and facilitate smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration.
• You'll ensure that all necessary flight documents are prepared accurately and completely, place orders for daily catering services and maintain comprehensive flight records.
• Post-flight, you'll handle the accurate filing of documents and perform statistical analysis of flight coupons.
• In cases of lost baggage, you'll diligently coordinate with the handling agent to locate and deliver lost items to their owners. If necessary, you'll follow the compensation process accordingly.

Skills

Excellent English

Multitasking

Team player

Shift work (overnight)

Decision making

Education

Bachelor's degree

High school diploma

Job description

Turkish Airlines is seeking a Station Representative to deliver outstanding passenger services at our Airport Office in Singapore. You will welcome passengers, coordinate with crews and service partners, and ensure smooth operations while maintaining accurate flight documentation.

Ideal candidates have a Bachelor's degree or equivalent, strong English communication, and the ability to work shifts, including overnights.