Remote-Ready Customer Service Specialist (Global Airlines)

International Air Transport Association (IATA); Singapore; Hybrid; SGD 42,000 - 68,000; Full time

Benefits offered by this job

Flexible work options (remote & hybrid

Work from abroad policy

Birthday off

Job summary

IATA Singapore is seeking a Customer Service Specialist to deliver exceptional service to Airlines, Travel/Cargo Agents and partners. You will handle inquiries, disputes and debt collections in a fast-paced, multicultural environment.

Requirements include a university degree in business administration, 1–3 years in front office, and fluency in English and Korean. SAP, Salesforce and MS Office knowledge are assets; flexible hybrid work options are available.

Qualifications

• University degree in business administration or related field.
• 1–3 years of relevant experience in front office.
• Excellent interpersonal skills and ability to communicate with stakeholders from diverse backgrounds.
• Knowledge of SAP, Salesforce CRM and Microsoft applications is an asset.

Responsibilities

• Manage daily customer interactions across calls, chats, queries and escalations.
• Provide exceptional customer experience, written and spoken, meeting high-quality standards.
• Support 24/7 emergency structure, including holidays and on-call duties.
• Resolve debt collections and ensure responses meet defined KPIs.
• Collaborate with teams to improve customer service across the organization.

Tools

SAP

Salesforce CRM

Microsoft Excel

Power BI

Outlook

SharePoint

Job description

IATA Singapore is seeking a Customer Service Specialist to deliver exceptional service to Airlines, Travel/Cargo Agents and partners. You will handle inquiries, disputes and debt collections in a fast-paced, multicultural environment.

Requirements include a university degree in business administration, 1–3 years in front office, and fluency in English and Korean. SAP, Salesforce and MS Office knowledge are assets; flexible hybrid work options are available.