Sales Support Specialist - Customer Care & Ops

Recruit Express Pte Ltd; Singapore; On-site; SGD 20,000 - 28,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a detail-oriented professional to manage customer service activities, handle enquiries on handset pricing and billing, and maintain inventory and reporting. The role involves coordinating with sales support teams, processing tickets, and updating records to ensure smooth service delivery.

Responsibilities include preparing monthly sales reports, handling invoices, and supporting on-site network coordination when needed.

Qualifications

• Familiar with Excel PivotTables and VLOOKUP for data analysis.
• Strong organisational skills and attention to detail.
• Able to manage multiple tasks and coordinate with different stakeholders.
• Proactive in handling enquiries and reporting.

Responsibilities

• Build strong relationships with end users and internal stakeholders to deliver excellent customer service.
• Attend to daily enquiries regarding handset pricing, billing, and handset familiarisation.
• Identify customer challenges and recommend suitable solutions.
• Manage onsite mobile handset inventory and update stock records.
• Prepare monthly sales reports and participate in weekly sales meetings.
• Coordinate with our Indoor Sales Support, 4C, and Customer Service Operations to support sales activities.
• Manage customer emails, portal updates, and system tickets, including tracking, follow-up, and closure.
• Maintain ticket data in Excel and prepare weekly activity updates using PowerPoint.
• Support onsite network troubleshooting and antenna installation coordination when required.
• Create invoices and upload purchase orders through Taulia for payment processing.
• Upload end-user contact details to the customer's Yammer portal.

Skills

Excel PivotTables

VLOOKUP

Organizational skills

Stakeholder management

Education

Diploma in Business Administration, Sales, Marketing or related

Job description

Recruit Express Pte Ltd in Singapore is seeking a detail-oriented professional to manage customer service activities, handle enquiries on handset pricing and billing, and maintain inventory and reporting. The role involves coordinating with sales support teams, processing tickets, and updating records to ensure smooth service delivery.

Responsibilities include preparing monthly sales reports, handling invoices, and supporting on-site network coordination when needed.