Motor Claims

JAC Recruitment; Singapore; Sur place; SGD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration package

Career development opportunities

Supportive and collaborative working环境

Résumé du poste

JAC Recruitment is seeking a Motor Claims Executive / Claims Officer to manage and process motor claims with accuracy and fairness, within approved authority and guidelines.

The role requires strong communication skills, teamwork, and the ability to multitask across inquiries, investigations, and file reviews. Fresh graduates are welcome, with insurance-related certification preferred.

Qualifications

• Diploma, CGI qualification, or equivalent insurance certification.
• Fresh graduates are encouraged to apply.
• Prior motor claims experience is an advantage but not required.
• Strong interpersonal and communication skills.
• Ability to multitask, teamwork, and adapt to challenges.
• Detail-oriented, customer-focused and professional with stakeholders.

Responsabilités

• Manage and process motor insurance claims efficiently within service standards and guidelines.
• Review and update claim reserves to reflect current exposures.
• Identify, investigate, and escalate suspicious or potentially fraudulent claims.
• Handle inquiries via phone, email, and in-person with professional service.
• Coordinate with internal teams, external providers, and stakeholders to resolve claims.
• Provide guidance to administrative staff and improve workflows for efficiency.

Connaissances

Detail-oriented

Interpersonal communication

Multitasking

Teamwork

Customer service

Formation

Diploma or CGI qualification in insurance

Outils

Microsoft Office

Description du poste

Motor Claims Executive / Claims Officer

• Manage and process motor insurance claims efficiently, accurately, and fairly within established service standards, authority limits, and operational guidelines.
• Ensure claim reserves are reviewed and updated promptly to reflect current claim exposures.
• Identify, investigate, and escalation suspicious or potentially fraudulent claims when necessary.
• Handle enquiries via phone, email, and in-person interactions, providing professional customer service at all times.
• Coordinate with internal teams, external service providers, business partners, and other stakeholders to facilitate claim resolution.
• Provide guidance and support to administrative team members in their daily duties.
• Review existing workflows and recommend process improvements to enhance operational efficiency and service quality.
• Monitor recovery opportunities and follow up on outstanding recovery matters to ensure timely resolution.
• Conduct regular claim file reviews to ensure accuracy, compliance, and completeness.
• Perform additional duties and projects as assigned by management.

Responsibilities

• Manage and process motor insurance claims efficiently, accurately, and fairly within established service standards, authority limits, and operational guidelines.
• Ensure claim reserves are reviewed and updated promptly to reflect current claim exposures.
• Identify, investigate, and escalation suspicious or potentially fraudulent claims when necessary.
• Handle enquiries via phone, email, and in-person interactions, providing professional customer service at all times.
• Coordinate with internal teams, external service providers, business partners, and other stakeholders to facilitate claim resolution.
• Provide guidance and support to administrative team members in their daily duties.
• Review existing workflows and recommend process improvements to enhance operational efficiency and service quality.
• Monitor recovery opportunities and follow up on outstanding recovery matters to ensure timely resolution.
• Conduct regular claim file reviews to ensure accuracy, compliance, and completeness.
• Perform additional duties and projects as assigned by management.

Requirements

• Diploma, CGI qualification, or an equivalent insurance-related certification.
• Fresh graduates with a keen interest in insurance claims are encouraged to apply.
• Prior experience in motor claims handling will be an advantage but is not mandatory.
• Strong interpersonal and communication skills.
• Ability to multitask effectively, work collaboratively in a team environment, and adapt to new challenges.
• Detail-oriented, responsible, customer-focused, and professional in dealing with stakeholders.
• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.

What's on Offer

• Competitive remuneration package commensurate with experience and qualifications.
• Opportunities for career development and professional growth within the insurance industry.
• Supportive and collaborative working environment.

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