Microsoft 365 Operations Specialist

Beyondsoft International (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Beyondsoft International (Singapore) Pte. Ltd. seeks an IT Operations Specialist to manage ServiceNow tickets for M365, SharePoint and OneDrive, administer Zoom, Dropbox, and monitor Copilot Studio usage.

The ideal candidate has a degree in IT or CS, at least 3 years in IT operations or service support, and strong communication with stakeholders; PowerApps experience is a plus.

Qualifications

• Degree in Information Technology, Computer Science or a related discipline.
• Minimum 3 years of experience in IT operations, application administration or service support.
• Familiarity with Microsoft 365, SharePoint and OneDrive administration.
• Experience handling IT service requests through ticketing systems such as ServiceNow.
• Basic knowledge of Zoom, Dropbox and other enterprise collaboration tools.
• Strong organisational skills, attention to detail and stakeholder communication skills.
• Experience with PowerApps or workflow automation will be an added advantage.

Responsibilities

• Manage ServiceNow tickets for M365, SharePoint and OneDrive requests, including storage management, site creation/deletion and licence assignment.
• Administer Zoom accounts, including user provisioning, troubleshooting and monitoring of the Telephony Reserve Pool.
• Process Dropbox requests, including shared folder access and permission management.
• Monitor and track Copilot Studio token usage to ensure efficient resource allocation.
• Develop, maintain and update Standard Operating Procedures (SOPs) for daily operations.
• Prepare regular operational reports and support service improvements.
• Leverage PowerApps to automate workflows and improve operational efficiency, where applicable.

Skills

IT operations

Stakeholder communication

PowerApps/workflow automation

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

ServiceNow

Zoom

Dropbox

PowerApps

Job description

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Manage ServiceNow tickets for M365, SharePoint and OneDrive requests, including storage management, site creation/deletion and licence assignment.
• Administer Zoom accounts, including user provisioning, troubleshooting and monitoring of the Telephony Reserve Pool.
• Process Dropbox requests, including shared folder access and permission management.
• Monitor and track Copilot Studio token usage to ensure efficient resource allocation.
• Develop, maintain and update Standard Operating Procedures (SOPs) for daily operations.
• Prepare regular operational reports and support service improvements.
• Leverage PowerApps to automate workflows and improve operational efficiency, where applicable.

QUALIFICATIONS

• Degree in Information Technology, Computer Science or a related discipline.
• Minimum 3 years of experience in IT operations, application administration or service support.
• Familiarity with Microsoft 365, SharePoint and OneDrive administration.
• Experience handling IT service requests through ticketing systems such as ServiceNow.
• Basic knowledge of Zoom, Dropbox and other enterprise collaboration tools.
• Strong organisational skills, attention to detail and stakeholder communication skills.
• Experience with PowerApps or workflow automation will be an added advantage.