Platform Operations Engineer

APAR TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 48,000 - 76,000; Full time

Job summary

APAR TECHNOLOGIES PTE. LTD. is seeking an IT operations professional to provide hands-on support for Microsoft 365 services and identity management.

The role involves initial troubleshooting, incident handling, and cross-functional collaboration to ensure service continuity across Entra ID, Exchange Online, SharePoint Online and Teams. You will follow documented SOPs, perform runbooks, and assist with backup verification and recovery activities.

Qualifications

• Experience in enterprise IT operations or infrastructure support.
• Working knowledge of Microsoft 365 services and identity management.
• Familiarity with on-premises enterprise IT platforms.
• Strong incident management, troubleshooting and coordination skills.
• Ability to follow operational procedures and technical documentation.

Responsibilities

• Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online and Teams.
• Perform initial troubleshooting and incident management across collaboration platforms, identity services and hosting environments.
• Coordinate with specialist teams to resolve technical issues.
• Execute documented SOPs and operational runbooks.
• Support service restoration, backup verification and recovery activities.
• Maintain operational records, documentation and handover notes.

Skills

MS 365 operations

Incident management

Troubleshooting

Coordination

Communication

Teamwork

Tools

Entra ID

Exchange Online

SharePoint Online

Microsoft Teams

Job description

Key Responsibilities

• Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online and Teams.
• Perform initial troubleshooting and incident management across collaboration platforms, identity services and hosting environments.
• Coordinate with specialist teams to resolve technical issues.
• Execute documented Standard Operating Procedures (SOPs) and operational runbooks.
• Support service restoration, backup verification and recovery activities.
• Maintain operational records, documentation and handover notes.

Job Requirements

• Relevant experience in enterprise IT operations or infrastructure support.
• Working knowledge of Microsoft 365 services and identity management.
• Familiarity with on-premises enterprise IT platforms.
• Strong incident management, troubleshooting and coordination skills.
• Ability to follow operational procedures and technical documentation.
• Good communication and teamwork skills.
• Ability to work with multiple technical teams to ensure service continuity.

Good to Have

• Experience with hybrid infrastructure and cloud operations.
• Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Microsoft Teams.
• Experience in backup, recovery and service restoration activities.

EA Number: 11C4879