Merchant Implementation & Training Specialist

Getz Group Pte Ltd; Singapore; On-site; SGD 39,000 - 61,000; Full time

Benefits offered by this job

AWS bonus

Transport allowance

Time-off-in-lieu

Job summary

Getz Group Pte Ltd is seeking a Project Coordinator to manage merchant implementation projects from planning through activation, collaborating with the PSO team and colleagues to ensure a successful launch.

You will plan timelines, coordinate onboarding and configuration, conduct training, and drive hardware/display deployment with suppliers. Availability for after-hours support may be required.

Qualifications

• Experience in project coordination, onboarding or training is advantageous.
• F&B or retail technology merchant experience is a plus.
• Experience in an IT Service Desk environment is beneficial.
• Good understanding of network routers and printer hardware configuration.
• Hands-on training delivery (onsite or online) and creating digital guides.

Responsibilities

• Plan project timelines with PSO team and coordinate onboarding and configuration activities.
• Review and test orders and training to ensure readiness for go-live.
• Lead deployment of hardware and displays and procure equipment.
• Conduct product user training onsite or online for outlet or HQ users.
• Hold monthly reviews and document decisions, owners and actions.
• Suggest improvements to onboarding, guides and training to reduce manual work.
• Maintain multiple suppliers for hardware and displays and ensure stock for deployments.
• Assess hardware deployment effort and enable delivery with video guides where possible.
• Provide standby and activation support beyond office hours when needed.

Skills

Organised

Analytical

Troubleshooting

Interpersonal skills

Communication

multitasking

Team player

Learning mindset

Independence

Multi-stakeholder coordination

Driver’s license (Class 3)

Tools

IT Service Desk environment

Network routers

Printer hardware

Job description

Getz Group Pte Ltd is seeking a Project Coordinator to manage merchant implementation projects from planning through activation, collaborating with the PSO team and colleagues to ensure a successful launch.

You will plan timelines, coordinate onboarding and configuration, conduct training, and drive hardware/display deployment with suppliers. Availability for after-hours support may be required.