Merchant Growth & Strategy Manager

Grab; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

Job summary

Grab is seeking an on-site Account Manager for the Singapore Commercial team, based at One North. You will build strong relationships with GrabFood merchants, manage a portfolio focused on profitability and growth, and coordinate with GrabPay, GrabAds, and GrabExpress to deliver tailored merchant solutions.

With 3+ years in account management, you will interpret data to generate insights and collaborate across teams to drive revenue.

Qualifications

• Experience in account management or business development.
• 3+ years of relevant account management experience.
• Ability to interpret data and develop actionable insights.
• Ability to work collaboratively across teams to deliver tailored solutions for merchants.

Responsibilities

• Build and maintain strong relationships with existing and potential merchants to drive growth for GrabFood.
• Manage a portfolio of accounts, focusing on increasing profitability, GMV, and delivery volumes.
• Develop and execute business strategies to grow merchant sales and collaborate across Grab's verticals such as GrabPay, GrabAds, and GrabExpress.
• Analyze merchant performance data and create actionable plans to optimize growth and revenue.
• Address merchant feedback, resolve concerns, and ensure operational excellence through tailored solutions and regular business reviews.
• Collaborate with internal teams to deliver customized reporting, marketing support, and product enhancements for merchants.

Skills

Account management

Business development

Data interpretation

Cross-team collaboration

Job description

Grab is seeking an on-site Account Manager for the Singapore Commercial team, based at One North. You will build strong relationships with GrabFood merchants, manage a portfolio focused on profitability and growth, and coordinate with GrabPay, GrabAds, and GrabExpress to deliver tailored merchant solutions.

With 3+ years in account management, you will interpret data to generate insights and collaborate across teams to drive revenue.