Membership Services Associate

Chinese Swimming Club; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

The Chinese Swimming Club in Singapore is seeking a friendly Membership Relations & Sales professional to deliver a warm, professional experience for members and guests. You will handle enquiries, tours, applications and front desk operations, ensuring accurate records and smooth processes.

Join a team focused on member satisfaction, proactive engagement and clear communication. The role requires a 5.5-day roster, strong service etiquette and a collaborative spirit to promote membership packages

Qualifications

• Excellent customer service and interpersonal skills with a professional, approachable manner.
• Reception/front office, hospitality, sales support or membership service experience is advantageous.
• Good written and verbal communication, attention to detail and basic computer skills.
• Able to work a 5.5-day week on rostered shifts, including weekends and public holidays; no midnight shift.

Responsibilities

• Be the welcoming face of the Club, attending to members and guests while delivering professional, attentive and personalized service.
• Conduct engaging Club tours for prospective members, introduce membership packages and benefits, and follow up on enquiries to support membership recruitment.
• Handle new membership applications, membership card replacements, membership updates and other related requests, ensuring accurate and timely processing.
• Respond to enquiries, requests and complaints professionally, resolve routine service issues and escalate complex matters when necessary.
• Process membership fees and other authorized Club payments, ensuring accuracy and proper documentation of transactions.
• Support daily reception operations, verify membership credentials and guest access where required, and maintain a welcoming and organized front office environment.
• Liaise with internal departments and reciprocal clubs, communicate Club activities and promotions, and maintain accurate membership records and service correspondence.
• Any other duties delegated by Duty Manager and Head of Membership Department from time to time

Job description

Be the welcoming face of our Club.

Join our Membership Relations & Sales team to create a warm, professional and memorable experience for Club members and guests. You will support membership enquiries, Club tours, member administration and front office operations.

What you will do

• Member Services & Experience: Be the welcoming face of the Club, attending to members and guests while delivering professional, attentive and personalized service.




• Membership Sales & Club Tours: Conduct engaging Club tours for prospective members, introduce membership packages and benefits, and follow up on enquiries to support membership recruitment.




• Membership Administration: Handle new membership applications, membership card replacements, membership updates and other related requests, ensuring accurate and timely processing.




• Member Enquiries & Feedback: Respond to enquiries, requests and complaints professionally, resolve routine service issues and escalated complex matters to the Duty Manager when necessary.




• Payment & Transaction Processing: Process membership fees and other authorized Club payments, ensuring accuracy and proper documentation of transactions.




• Front Office Operations: Support daily reception operations, verify membership credentials and guest access where required, and maintain a welcoming and organized front office environment.




• Club Coordination & Communication: Liaise with internal departments and reciprocal clubs, communicate Club activities and promotions, and maintain accurate membership records and service correspondence.




• Any other duties delegated by Duty Manager and Head of Membership Department from time to time

What we are looking for

• Excellent customer service and interpersonal skills, with a professional and approachable manner.




• Reception, front office, hospitality, sales support or membership service experience is advantageous.




• Diploma or GCE A-Level qualification preferred; relevant experience and equivalent qualifications will be considered.




• Good written and verbal communication, attention to detail and basic computer skills.




• Able to work a 5.5-day week on rostered shifts, including weekends and public holidays; no midnight shift.