Guest Relations Officer (Full-Time)

PURE INTERNATIONAL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

PURE INTERNATIONAL (SINGAPORE) PTE. LTD. is seeking a Guest Relations Officer to deliver exceptional member experiences with warmth and professionalism.

You will greet members, manage front-line service, and build strong relationships, while handling concerns and supporting club operations. The role emphasizes a people-first service culture across shifts, including weekends and public holidays, within a wellness and fitness club environment.

Qualifications

• Experience in customer service, hospitality, or fitness club operations is advantageous.
• Strong interpersonal and communication skills.
• Energetic, friendly, service-oriented personality.

Responsibilities

• Greet and welcome members with warmth during check-in and throughout their visit.
• Maintain premium service standards aligned with the club's brand and culture.
• Build positive relationships with members through proactive and attentive service.
• Handle member concerns promptly and professionally to ensure satisfaction.
• Collaborate with all departments to support club operations and shift duties.

Skills

Customer service

Interpersonal skills

Communication skills

Hospitality

Education

Hospitality qualification

Business-related qualification

Customer service training

Job description

Job Purpose

The Guest Relations Officer plays a key role in delivering an exceptional member experience by ensuring every interaction within the club reflects warmth, professionalism, and a people-first service culture. This role is central to creating a welcoming environment and maintaining strong member engagement and satisfaction.

Key Responsibilities

1. Member Experience & Frontline Service
   • Greet and welcome members with genuine warmth during check-in, check-out, and throughout their visit.
   • Ensure every member feels valued and acknowledged as part of a premium service experience.
   • Uphold consistently high service standards aligned with the club's brand and culture.
2. Member Relations & Engagement
   • Build and maintain positive relationships with members through proactive and attentive service.
   • Anticipate member needs and provide timely assistance or solutions.
   • Demonstrate a "people-first" mindset in all interactions.
3. Service Recovery & Problem Solving
   • Take ownership of member concerns and complaints, ensuring issues are resolved effectively and professionally.
   • Adopt a proactive approach to prevent escalation of potential issues.
   • Maintain professionalism and composure during challenging situations.
4. Operational Support & Crisis Handling
   • Handle sensitive matters such as:Membership fee collectionsMembership suspensions or administrative mattersIncident management (e.g., member injuries or club-related incidents)
   • Remain calm and effective in crisis situations, following proper protocols.
5. Team Collaboration & Club Support
   • Work collaboratively with all departments to ensure smooth club operations.
   • Provide support across various areas of the club when required (e.g., retail, F&B/salad counter, changing rooms, floor support).
   • Contribute actively to a team-based service culture beyond front desk duties.
6. Shift Duties
   • Work on rotating shifts, including weekends and public holidays as required.

Requirements

• Energetic, friendly, and service-oriented personality with a genuine passion for the wellness and fitness industry.
• Strong interpersonal and communication skills with a professional demeanor.
• Ability to thrive in a fast-paced, customer-focused environment.
• Comfortable handling difficult conversations with tact and professionalism.
• Prior experience in customer service, hospitality, or fitness club operations is an advantage.
• Relevant qualifications in hospitality, business, or customer service are welcome.

Work Arrangement

5-day work week (shift-based schedule)