Guest Relations & Marketing Support Crew

QLX PTE. LTD.; Singapore; On-site; SGD 25,000 - 41,000; Full time

Job summary

QLX PTE. LTD. invites you to join our club front desk team in Singapore. You will warmly welcome guests, manage registrations and bookings, and provide information on services, events, and promotions to ensure a seamless experience.

You should be comfortable in a busy nightlife setting, with strong communication, organisational skills, and the ability to work independently or in a team. Night shifts, weekends, and public holidays may be required.

Qualifications

• Experience in customer-facing roles is preferred.
• Excellent communication and people skills are essential.
• Able to manage reservations, registrations and enquiries efficiently.
• Knowledge of nightlife events, promotions and packages is advantageous.

Responsibilities

• Welcome guests at the club entrance with a friendly, professional greeting.
• Register guests, handle walk-ins, online reservations and table bookings accurately.
• Assist guests with confirmations, availability, seating and order placement.
• Provide information on services, events, promotions, packages and offers.
• Coordinate with service staff and management to ensure smooth entry, seating and service.
• Support marketing with campaigns, events, social media, and customer engagement.
• Follow up on enquiries and maintain accurate reservation records and databases.
• Help maintain positive guest relationships to encourage repeat visits.
• Gather guest feedback and share observations with the marketing team.
• Keep entrance and reception areas neat and organized.

Skills

Customer service

Communication

Interpersonal skills

Hospitality

Organisation

Booking systems

Social media knowledge

Teamwork

Night shift readiness

Tools

Online booking systems

Job description

About the role

Welcome and assist guests at the club entrance, providing a friendly and professional first impression. Handle guest registration, walk-in enquiries, online reservations and table bookings accurately. Assist customers with booking confirmations, table availability, seating arrangements and order placement. Provide information about the club's services, events, promotions, packages and special offers. Coordinate with service staff and management to ensure smooth guest entry, seating and service arrangements.

Key responsibilities

• Welcome and assist guests at the club entrance, providing a friendly and professional first impression

• Handle guest registration, walk-in enquiries, online reservations and table bookings accurately

• Assist customers with booking confirmations, table availability, seating arrangements and order placement

• Provide information about the club's services, events, promotions, packages and special offers

• Coordinate with service staff and management to ensure smooth guest entry, seating and service arrangements

• Assist the marketing team with promotional campaigns, event preparations, social media activities and customer engagement

• Follow up on booking enquiries and assist with maintaining accurate reservation records and customer databases

• Support customer retention by maintaining positive relationships with guests and encouraging repeat visits

• Gather customer feedback and share relevant observations with the marketing team

• Maintain a neat and organised entrance and reception area

About you

• Friendly, outgoing and approachable personality with good communication and interpersonal skills

• Presentable and professional, with a strong customer-service mindset

• Comfortable interacting with guests and handling enquiries in a busy nightlife environment

• Good organisational skills and attention to detail, especially when handling bookings and registrations

• Basic computer skills and familiarity with online booking systems

• Knowledge of social media platforms is an advantage

• Proactive, responsible and able to work independently as well as in a team

• Willing to work night shifts, weekends and public holidays according to the work schedule

• Previous experience in customer service, hospitality, sales, promotions or marketing is an advantage but not essential