Member Experience Specialist

American Club, The; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

The American Club, The seeks a Member Services professional to deliver warm, professional service across Member touchpoints. You will manage enquiries, feedback, and requests promptly, while ensuring spaces are ready for events and membership administration is handled end-to-end.

You will collaborate with other departments to coordinate Club activities, requiring adaptability and accountability in a rotating shift environment including weekends and public holidays.

Qualifications

• Hospitality-focused mindset essential.
• Strong interpersonal and communication skills required.
• Proactive and resourceful approach to guest interactions.
• Adaptable and accountable in a dynamic club environment.
• Willingness to work rotating shifts, including weekends/public holidays (no midnight shifts).

Responsibilities

• Deliver warm and professional service across all Member touchpoints.
• Handle enquiries, feedback, and requests from Members promptly and professionally.
• Manage daily operations at various Member touchpoints and prepare spaces for events.
• Provide end-to-end Membership administration and full Concierge services.
• Collaborate with other departments to ensure smooth coordination of Club activities.

Skills

Hospitality-focused

Interpersonal skills

Proactive attitude

Adaptable

Weekend rotations

Job description

The American Club, The seeks a Member Services professional to deliver warm, professional service across Member touchpoints. You will manage enquiries, feedback, and requests promptly, while ensuring spaces are ready for events and membership administration is handled end-to-end.

You will collaborate with other departments to coordinate Club activities, requiring adaptability and accountability in a rotating shift environment including weekends and public holidays.