Fitness & Leisure Member Experience Lead

American Club, The; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

The American Club, The in Singapore seeks a member services associate to welcome guests and assist with gym and studio class inquiries, ensuring a positive leisure experience across facilities.

Role involves handling front-desk enquiries, supporting events and recreation activities, and coordinating with fitness staff to maintain high service standards. Weekend shifts required; no midnight shifts.

Qualifications

• Hospitality-focused mindset and customer-service orientation.
• Strong interpersonal and communication skills to engage with Members.
• Active and sports-driven mindset with enthusiasm for fitness activities.
• Solid knowledge across multiple sports and recreation activities.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Attend to all Members inquiries over the counter and on the phone (gym, group fitness, tennis, squash, etc.).
• Support Gym administration with events marketing, class attendance, and member correspondence.
• Ensure month-end billing for fitness and recreation activities is accurate.
• Provide secretarial support during F&L committee and subcommittee meetings.

Skills

Hospitality-focused

Interpersonal skills

Communication skills

Sports-minded

Multi-sport knowledge

Shift flexibility

Job description

The American Club, The in Singapore seeks a member services associate to welcome guests and assist with gym and studio class inquiries, ensuring a positive leisure experience across facilities.

Role involves handling front-desk enquiries, supporting events and recreation activities, and coordinating with fitness staff to maintain high service standards. Weekend shifts required; no midnight shifts.