Member Experience Lead, Fitness & Leisure

The American Club; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

The American Club in Singapore is seeking a hospitality-focused team member to enhance our members' fitness and leisure experiences across the gym, studios, wellness facilities and front-of-house services.

You will engage with Members through strong communication and interpersonal skills, support multi-sport activities and maintain an active, sports-driven mindset while handling rotating shifts including weekends and public holidays (no overnight shifts).

Qualifications

• Hospitality-focused mindset and guest service orientation.
• Strong interpersonal and communication skills to engage with Members.
• Active and sports-driven mindset with awareness of multiple sports.
• Willingness to work rotating shifts, including weekends and public holidays (no midnight shifts).

Responsibilities

• Attend to all Members enquiries over the counter and on the phone (gym, group fitness, tennis, squash, etc.).
• Support Gym administration including marketing collateral for events and class attendance.
• Ensure month-end billing for fitness and recreation classes and activities.
• Attend and provide secretarial support during F&L committee and subcommittee meetings.

Skills

Hospitality focus

Interpersonal communication

Active and sports-driven

Multisport knowledge

Job description

The American Club in Singapore is seeking a hospitality-focused team member to enhance our members' fitness and leisure experiences across the gym, studios, wellness facilities and front-of-house services.

You will engage with Members through strong communication and interpersonal skills, support multi-sport activities and maintain an active, sports-driven mindset while handling rotating shifts including weekends and public holidays (no overnight shifts).