Member Experience Lead: Club Ops & Front Desk

Bukit Timah Saddle Club; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Bukit Timah Saddle Club in Singapore seeks an Admin Executive to be the friendly front desk face, managing memberships, scheduling, billing, and day-to-day admin.

The role requires strong organization and interpersonal skills to coordinate between instructors, staff, and management, ensuring a warm, efficient service.

You will handle records, payments, inquiries, and assist with events and promotions, contributing to a professional club experience.

Qualifications

• 3+ years in an administrative, front-desk, or customer-facing role.
• Experience in a sports club, equestrian facility, hospitality, or membership-based org is a strong plus.

Responsibilities

• Member & Front Desk Management: greet members and manage inquiries.
• Scheduling & Coordination: manage bookings and instructor schedules.
• Billing & Financial Administration: generate invoices and track payments.
• Records & Compliance: maintain member records and waivers.
• General Office & Operational Support: handle correspondence and inventory.
• Event & Community Engagement: assist with events and promotions.
• Administrative & Operations Responsibilities: payments verification and rider bookings.
• Office & Facility Operations: manage walk-in visitors and inquiries.

Skills

Front desk operations

Customer service

Billing & payments

Scheduling

Member relations

Job description

Bukit Timah Saddle Club in Singapore seeks an Admin Executive to be the friendly front desk face, managing memberships, scheduling, billing, and day-to-day admin.

The role requires strong organization and interpersonal skills to coordinate between instructors, staff, and management, ensuring a warm, efficient service.

You will handle records, payments, inquiries, and assist with events and promotions, contributing to a professional club experience.