Elite Reservations & Member Experience Lead

2A Entertainment PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

2A Entertainment PTE. LTD. in Singapore is seeking an experienced Reservations Supervisor to support daily Club management and enhance member booking experiences.

You will oversee reservations, table allocations, waitlists and member preferences, working closely with Membership and Operations to prioritise bookings and optimise capacity.

The role requires strong leadership, organisational and communication skills, with flexibility to cover opening, service and closing activities.

Qualifications

• Supervisory/management experience in premium hospitality.
• Strong reservations, planning, and member-relations skills.
• Excellent leadership, communication, and problem-solving abilities.
• Flexible to work varied operational hours.

Responsibilities

• Act as duty manager when assigned and support opening, service and closing activities.
• Oversee restaurant and Club reservations and maintain accurate booking information.
• Review daily and forward reservation patterns and coordinate table allocation.
• Manage waitlists, cancellations and special member requests.
• Ensure member preferences and booking notes are accurately recorded.
• Coordinate high-demand periods, special occasions and important member requirements.
• Work closely with Membership and Operations managers on booking priorities.
• Analyse reservation trends and support optimisation of Club capacity.
• Train relevant employees on reservation procedures and telephone/email standards.
• Maintain high standards of member service, discretion and operational communication.

Skills

Reservations planning

Member relations

Leadership

Problem solving

Job description

2A Entertainment PTE. LTD. in Singapore is seeking an experienced Reservations Supervisor to support daily Club management and enhance member booking experiences.

You will oversee reservations, table allocations, waitlists and member preferences, working closely with Membership and Operations to prioritise bookings and optimise capacity.

The role requires strong leadership, organisational and communication skills, with flexibility to cover opening, service and closing activities.