Guest Services Desk Agent (Rotating Shifts)

Recruit Express Pte Ltd; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore seeks a guest services associate to cover a 44-hour work week across rotating shifts, including weekends and public holidays. You will greet guests, respond to inquiries, and handle cashiering duties.

Provide courteous service, resolve complaints, and maintain good guest relations. You will follow security, emergency, and fire procedures and communicate clearly with hotel staff to ensure smooth operations.

Responsibilities

• Mon to Sun (including PH) - any 5 days in a week (44 Hours work week).
• 45-minute break.
• Shift work (hours): 7am to 4:30pm, 11am to 8:30pm, 1pm to 10:30pm, 10pm to 7:30am.
• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.

Job description

Recruit Express Pte Ltd in Singapore seeks a guest services associate to cover a 44-hour work week across rotating shifts, including weekends and public holidays. You will greet guests, respond to inquiries, and handle cashiering duties.

Provide courteous service, resolve complaints, and maintain good guest relations. You will follow security, emergency, and fire procedures and communicate clearly with hotel staff to ensure smooth operations.