Member Experience & Community Associate

Notre Dame; Singapore; On-site; SGD 42,000 - 54,000; Full time

Benefits offered by this job

Education allowance for external培训

Comprehensive training academy

Five days Flexcation per year

Birthday leave

Volunteer day

Discounts with partners

Job summary

Notre Dame in Singapore seeks a friendly, organized team member to support administration, member relations, events, and space upkeep. You will assist with invoices, data entry, and onboarding while delivering exceptional service to a diverse community.

The role involves tours, space maintenance, social media support, and collaboration with cross-functional teams to drive growth and events. Strong communication in English is essential.

Qualifications

• Ideally one year of customer-facing experience.
• Strong verbal and written communication skills.
• Exceptionally organized with multitasking ability.
• Thrives under pressure and is solution-oriented.
• University degree is an advantage.
• Proficient in basic computer skills.
• Prior experience in coworking, real estate, or startup business is advantageous.
• Fluent in English.

Responsibilities

• Support basic administration and data entry; assist with invoices and monthly report data retrieval.
• Deliver a personalised, friendly, and high-quality member experience with excellent interpersonal skills.
• Develop relationships with members and proactively understand their needs.
• Resolve member-related issues to foster a collaborative community.
• Assist members moving in/out, including carrying boxes and basic IT support.
• Maintain cleanliness and upkeep of the space, including pantry stocking.
• Respond to quality control checks and address issues promptly.
• Collaborate with New Projects on maintenance and space improvements based on feedback.
• Conduct location tours for potential members and pass leads to senior team.
• Attend and support internal events, represent the location, and create community events with the team.
• Escalate collaboration and partnership leads for events to the Manager.
• Support social media by creating engaging content and imagery of spaces and events.
• Maintain updated calendars and notice boards.
• Assist with onboarding and training new team members.
• Actively pursue personal growth to benefit yourself, your team, and the business.

Skills

Customer-facing

Verbal communication

Written communication

Organised multitasking

English fluency

Basic computer skills

Sales experience

Events experience

Education

University degree

Job description

Notre Dame in Singapore seeks a friendly, organized team member to support administration, member relations, events, and space upkeep. You will assist with invoices, data entry, and onboarding while delivering exceptional service to a diverse community.

The role involves tours, space maintenance, social media support, and collaboration with cross-functional teams to drive growth and events. Strong communication in English is essential.