Member Experience & Center Operations Associate

The Executive Centre Singapore; Singapore; On-site; SGD 39,000 - 78,000; Full time

Job summary

Internsg in Singapore is seeking an operations coordinator to deliver exceptional member service, manage centre operations, and oversee administrative tasks. The role focuses on guest relations, front-desk duties, and coordinating IT basics to keep centres running smoothly.

You will handle enquiries, maintain equipment and communications, build vendor relationships, and explore revenue opportunities through upselling while upholding professional grooming and teamwork standards.

Qualifications

• Excellent client engagement and customer service skills.
• Strong verbal and written communication.
• Ability to multi-task and manage priorities.
• Professional grooming and presentation.

Responsibilities

• Proactively respond to members' and guests' needs or queries.
• Identify opportunities to connect members to add value.
• Manage office units and telephone systems for all members.
• Handle secretarial, administration, postage and courier tasks as requested.
• Conduct smooth check-in and check-out for all members.
• Answer calls professionally and maintain a service-oriented persona.
• Resolve basic IT issues in-centre and seek IT support when needed.
• Develop vendor relationships to enhance centre operations.
• Upsell and cross-sell services to drive revenue.
• Support local Operations to maximize profitability and efficiency.

Skills

Client Engagement

Effective Communication

Collaboration

Multi-tasking

Job description

Internsg in Singapore is seeking an operations coordinator to deliver exceptional member service, manage centre operations, and oversee administrative tasks. The role focuses on guest relations, front-desk duties, and coordinating IT basics to keep centres running smoothly.

You will handle enquiries, maintain equipment and communications, build vendor relationships, and explore revenue opportunities through upselling while upholding professional grooming and teamwork standards.