Member Experience & Center Operations Associate

THE EXECUTIVE CENTRE SGP PTE. LIMITED; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

The Executive Centre SGP PTE. LIMITED in Singapore is seeking a Centre Operations Associate to proactively respond to members and guests, while coordinating office units and telecom setups to support a seamless experience.

You will handle secretarial tasks, arrange admin services, and ensure requests are fulfilled with a professional service mindset, strengthening overall centre performance.

Qualifications

• Ability to deliver quality service and understand client needs.
• Active listening with clear, actionable feedback.
• Willingness to collaborate and share knowledge with the team.
• Focus on maximizing service revenue through up-selling and cross-selling.

Responsibilities

• Anticipate and respond to members' and guests' needs or queries.
• Identify opportunities to connect members to add value to their experience.
• Manage office units and telephone system setups for members.
• Arrange secretarial, administration, postage, courier for members and ensure requests are met.
• Conduct seamless check-in and check-out for all members.
• Handle calls professionally and maintain a customer-service persona.
• Resolve basic IT issues; seek IT support when needed.
• Develop vendor relationships to enhance centre operations and member experience.
• Seek opportunities to up-sell and cross-sell to drive revenue.
• Provide holistic support to local Operations to maximize profitability and productivity.

Skills

Client Engagement

Effective Communication

Collaboration

Service Revenue

Efficiency

Grooming

Centre Maintenance

Job description

The Executive Centre SGP PTE. LIMITED in Singapore is seeking a Centre Operations Associate to proactively respond to members and guests, while coordinating office units and telecom setups to support a seamless experience.

You will handle secretarial tasks, arrange admin services, and ensure requests are fulfilled with a professional service mindset, strengthening overall centre performance.