Front Office Guest Services Intern: Elevate VIP Experience

CapitaLand; Singapore; On-site; SGD 20,088 - 32,364; Full time

Job summary

CapitaLand is seeking an Intern, Guest Service to manage front office operations in Singapore. The role focuses on supervising guest services, coordinating daily activities, and ensuring exceptional service standards for all guests, including VIPs and large groups.

You will work on check-ins/check-outs, offer information on amenities and local activities, and drive service excellence across the front desk and switchboard services.

Responsibilities

• Supervise front office guest services to ensure adherence to standards and procedures.
• Coordinate daily front office activities to ensure operational efficiency.
• Plan resources and assign work to team members.
• Maintain accurate room status information and handle irregularities in service delivery.
• Assist in check-ins and check-outs of VIP guests and large groups; supervise switchboard and related call services.
• Monitor and facilitate responses to guest requests for timely follow-up.
• Provide information and recommendations on property amenities and local activities.
• Resolve guest concerns to ensure satisfaction and build rapport with guests.
• Monitor guest satisfaction and feedback for service improvements; propose efficiency and experience enhancements.
• Implement innovation, improvement and sustainability plans for continuous service excellence.
• Ensure compliance with data protection and security procedures for guest registration and transactions.
• Identify potential security threats and respond appropriately during emergencies.
• Coach and develop team performance; monitor and provide feedback for improvement.

Job description

CapitaLand is seeking an Intern, Guest Service to manage front office operations in Singapore. The role focuses on supervising guest services, coordinating daily activities, and ensuring exceptional service standards for all guests, including VIPs and large groups.

You will work on check-ins/check-outs, offer information on amenities and local activities, and drive service excellence across the front desk and switchboard services.