Member Engagement Officer

Private Advertiser; Singapore; On-site; SGD 22,000 - 31,000; Part time

Job summary

ATC Community Office is seeking a Member Engagement Officer in Singapore for a 6-month contract. You will be the initial contact for businesses applying to ATC's programmes, handling outbound calls and inquiries, and supporting on-site events.

The role requires strong communication and interpersonal skills, with the ability to work independently and as part of a team. Availability for events outside standard hours is expected.

Qualifications

• At least 1 year of experience in a role involving daily outbound calling (telesales, telemarketing, membership or education sales, outbound call centre, fundraising or event ticketing).
• Strong communication skills (phone and in-person) with clear spoken English.
• Presentable for front-of-house duties at events.

Responsibilities

• Programme follow-up and outreach: be the primary contact for businesses applying to ATC's programmes and follow up on pending matters.
• Enquiries and reporting: handle inbound calls, WhatsApp and email enquiries; prepare mid-day management reports and maintain event records.
• Events and Summit Support: assist at on-site events, manage registration, usher attendees, and coordinate sponsor logistics.
• Other ad hoc duties: perform any responsibilities assigned by management to support the office.

Skills

Outbound calling

Communication

Interpersonal skills

Independent worker

Team player

Front-of-house

Job description

This position is only available for Singaporean or Singapore Permanent Resident.

About the role

As a Member Engagement Officer at ATC Community Office, you will be the first point of contact for businesses applying to and participating in our programmes and initiatives. The role is phone-based for most of the day, with on-ground duties at our on-site events. This is a 6-month contract position with possible conversion to permanent employment based on performance.

Job Responsibilities

1. Programme Follow-up and Outreach

• Serve as the primary point of contact for businesses applying to ATC's programmes.

• Follow up by phone with applicants on pending matters, outstanding documents and incomplete applications.

• Re-engage applicants and past participants, on relevant programmes.

• Conduct outbound calls to qualified businesses to introduce ATC's programmes.

2. Enquiries and Reporting

• Respond to inbound phone, WhatsApp and email enquiries accurately.

• Prepare a short mid-day report to management on cases cleared and matters requiring assistance.

• Maintain accurate records in our internal systems.

3. Events and Summit Support

• Support in-person events on the ground: setup, registration desk, walk-in enquiries, ushering, teardown and post-event follow-up with attendees.

• Support our flagship events: schedule meetings with prospective sponsors, follow up with confirmed partners on deliverables and payments, and coordinate partner logistics before and during the event.

4. Other ad hoc duties

• Undertake any other duties assigned by management to support the office's deliverables.

Job Requirements:

• At least 1 year of experience in a role involving daily outbound calling, such as telesales, telemarketing, membership or education sales, outbound call centre, fundraising or event ticketing.

• Strong communication skills (phone and in-person), with clear spoken English.

• Good interpersonal skills, meticulous and detail oriented: communicates only approved information and keeps accurate records.

• Able to work independently and able to work as a team.

• Available for out-of-office hours events - off-in-lieu is provided for participation of such event(s)

• Presentable for front-of-house duties at events.

This position is only available for Singaporean or Singapore Permanent Resident.