MarTech & CRM Business Analyst

Epergne Solutions; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Epergne Solutions is looking for a MarTech & CRM Business Analyst in Singapore to support CRM and marketing technology platforms. This role involves gathering business requirements, managing integrations, testing, and enhancing processes. Ideal candidates should have over 5 years of experience in business analysis along with knowledge of MarTech and CRM systems, API integrations, and SIT/UAT testing. Strong communication skills are essential for this position.

Qualifications

• 5+ years of experience in business analysis within MarTech/CRM environments.
• Strong understanding of API integrations and data mapping.
• Experience in coordinating SIT and UAT testing.

Responsibilities

• Gather and document business requirements.
• Support CRM and MarTech platform operations.
• Work with business and technical teams.
• Support API integrations and data mapping.
• Coordinate SIT and UAT testing.
• Monitor and troubleshoot system issues.
• Maintain process and functional documentation.
• Support platform enhancements and reporting.
• Improve workflows, automation, and data accuracy.

Skills

CRM and MarTech knowledge

Business analysis skills

API and integration understanding

SIT/UAT testing experience

Good communication and documentation skills

Job description

Job Title

MarTech & CRM Business Analyst

Experience

5+ Years

Job Summary

Looking for a MarTech & CRM Business Analyst to support CRM and marketing technology platforms, gather business requirements, support integrations, testing, reporting, and process improvements.

Key Responsibilities

• Gather and document business requirements
• Support CRM and MarTech platform operations
• Work with business and technical teams
• Support API integrations and data mapping
• Coordinate SIT and UAT testing
• Monitor and troubleshoot system issues
• Maintain process and functional documentation
• Support platform enhancements and reporting
• Improve workflows, automation, and data accuracy

Skills Required

• CRM and MarTech knowledge
• Business analysis skills
• API and integration understanding
• SIT/UAT testing experience
• Good communication and documentation skills