Business Analyst – CRM Implementation

DADACONSULTANTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DADACONSULTANTS PTE. LTD. is seeking an experienced Business Analyst to join their Client Services team in Singapore, focusing on CRM implementation and enhancement projects.

You will bridge business stakeholders and technical teams to deliver effective CRM solutions, with emphasis on Microsoft Dynamics 365 and data migration. In this role you will gather requirements, map As-Is and To-Be processes, document BRDs and use cases, and translate needs into actionable specs for developers and

Qualifications

• Degree in Computer Science, Information Systems, Engineering or related discipline.
• Proven experience as a Business Analyst in CRM projects.
• Strong skills in requirements gathering, process mapping and As-Is / To-Be analysis.
• Hands-on Microsoft Dynamics 365 experience; Salesforce is a plus.
• Understanding of CRM processes including lead management, opportunities, customer lifecycle and service workflows.
• Strong analytical, communication and stakeholder management skills.
• Agile or hybrid project delivery experience is a plus.

Responsibilities

• Lead requirements gathering and stakeholder workshops for CRM projects.
• Analyse and document As-Is / To-Be processes, workflows and functional requirements.
• Prepare BRDs, functional specifications, use cases and process flows.
• Work with Sales, Marketing, Customer Success and Operations stakeholders to understand business needs.
• Translate business requirements into clear specifications for developers and solution architects.
• Support Microsoft Dynamics 365 configuration, integrations and data migration.
• Support UAT, system testing and deployment, ensuring solutions meet business requirements.
• Facilitate stakeholder alignment and support user adoption.

Skills

Requirements gathering

Process mapping

As-Is / To-Be analysis

Stakeholder management

Microsoft Dynamics 365

Salesforce

Education

Bachelor's degree in Computer Science or related discipline

Tools

Microsoft Dynamics 365

Salesforce

Job description

About the Role

Our client is a well-established technology company specialising in data management and cloud solutions, with a strong APAC presence. They are looking for an experienced Business Analyst to join their Client Services team, focusing on CRM implementation and enhancement project. The role will bridge business stakeholders and technical teams to ensure effective CRM solutions and successful project delivery.

Key Responsibilities

• Lead requirements gathering and stakeholder workshops for CRM projects
• Analyse and document As-Is / To-Be processes, workflows and functional requirements
• Prepare BRDs, functional specifications, use cases and process flows
• Work with Sales, Marketing, Customer Success and Operations stakeholders to understand business needs
• Translate business requirements into clear specifications for developers and solution architects
• Support Microsoft Dynamics 365 configuration, integrations and data migration
• Support UAT, system testing and deployment, ensuring solutions meet business requirements
• Facilitate stakeholder alignment and support user adoption

Requirements

• Degree in Computer Science, Information Systems, Engineering or related discipline
• Proven experience as a Business Analyst in CRM projects
• Strong skills in requirements gathering, process mapping and As-Is / To-Be analysis
• Hands-on Microsoft Dynamics 365 experience strongly preferred; Salesforce experience is a plus
• Understanding of CRM processes including lead management, opportunities, customer lifecycle and service workflows
• Strong analytical, communication and stakeholder management skills
• Agile or hybrid project delivery experience is a plus