Maritime AI Tier 2 Support Engineer (Onsite & Travel)

CAPTAIN'S EYE ASIA PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Captain's Eye Asia PTE. LTD. in Singapore is seeking a Tier 2 Technical Support Engineer to support maritime AI systems installed on commercial vessels.

This hands-on role combines troubleshooting, customer communication, remote installation support, and regular vessel visits calling at Singapore. You will work with customer IT teams, vessel crews, service engineers, and a global Technical Operations team to resolve issues and keep systems operating reliably.

Qualifications

• 3+ years of hands-on technical support, field service, or similar roles.
• Strong Linux troubleshooting skills, including CLI, services, logs, and network configs.
• Solid networking knowledge: IP addressing, routing, DNS, firewalls, VPNs.
• Familiarity with NMEA data and marine equipment integrations.

Responsibilities

• Investigate and resolve Tier 2 tickets involving hardware, software, connectivity, and integrations.
• Troubleshoot vessel networks, VSAT connectivity, firewall rules, VPNs, and related configurations.
• Support remote installations and maintenance activities, coordinating with onboard engineers and ensuring system operation.
• Visit vessels in Singapore ports to diagnose issues, perform maintenance, and support installations.
• Collect logs and evidence, document findings clearly, and escalate complex issues with useful diagnoses.
• Participate in an on-call rotation to support installation and operational needs outside standard hours.
• Track cases through resolution and keep customers and internal teams informed of progress.

Skills

Linux troubleshooting

Networking

NMEA data familiarity

Vessel/Maritime systems

Tools

VSAT connectivity

VPN configuration

Remote installation support

Job description

Captain's Eye Asia PTE. LTD. in Singapore is seeking a Tier 2 Technical Support Engineer to support maritime AI systems installed on commercial vessels.

This hands-on role combines troubleshooting, customer communication, remote installation support, and regular vessel visits calling at Singapore. You will work with customer IT teams, vessel crews, service engineers, and a global Technical Operations team to resolve issues and keep systems operating reliably.