Tier 2 Technical Support Engineer (Maritime)

CAPTAIN'S EYE ASIA PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Captain's Eye Asia PTE. LTD. in Singapore is seeking a Tier 2 Technical Support Engineer to support maritime AI systems installed on commercial vessels.

This hands-on role combines troubleshooting, customer communication, remote installation support, and regular vessel visits calling at Singapore. You will work with customer IT teams, vessel crews, service engineers, and a global Technical Operations team to resolve issues and keep systems operating reliably.

Qualifications

• 3+ years of hands-on technical support, field service, or similar roles.
• Strong Linux troubleshooting skills, including CLI, services, logs, and network configs.
• Solid networking knowledge: IP addressing, routing, DNS, firewalls, VPNs.
• Familiarity with NMEA data and marine equipment integrations.

Responsibilities

• Investigate and resolve Tier 2 tickets involving hardware, software, connectivity, and integrations.
• Troubleshoot vessel networks, VSAT connectivity, firewall rules, VPNs, and related configurations.
• Support remote installations and maintenance activities, coordinating with onboard engineers and ensuring system operation.
• Visit vessels in Singapore ports to diagnose issues, perform maintenance, and support installations.
• Collect logs and evidence, document findings clearly, and escalate complex issues with useful diagnoses.
• Participate in an on-call rotation to support installation and operational needs outside standard hours.
• Track cases through resolution and keep customers and internal teams informed of progress.

Skills

Linux troubleshooting

Networking

NMEA data familiarity

Vessel/Maritime systems

Tools

VSAT connectivity

VPN configuration

Remote installation support

Job description

About the role

Captain's Eye Asia is looking for a Tier 2 Technical Support Engineer based in Singapore to support maritime AI systems installed on commercial vessels. This is a hands‑on role combining technical troubleshooting, customer communication, remote installation support, and regular visits to vessels calling at Singapore.

You will work closely with customer IT teams, vessel crews, service engineers, and a global Technical Operations team to resolve issues and keep systems operating reliably. Vessel visits are a regular part of the role, typically two to three times per week, depending on vessel schedules and support needs.

Responsibilities

• Investigate and resolve Tier 2 support tickets involving system hardware, software, connectivity, and integrations.
• Work directly with customer IT teams to troubleshoot vessel networks, VSAT connectivity, firewall rules, VPN access, and related configurations.
• Support remote installations and maintenance activities, including coordination with service engineers onboard and validation that the system is working correctly.
• Visit vessels in Singapore ports to diagnose issues, perform maintenance, and support installations when hands‑on work is needed.
• Collect logs and technical evidence, document findings clearly, and escalation complex issues to Tier 3 or Engineering with a useful diagnosis.
• Participate in an on‑call rotation to support installation and operational needs outside standard working hours.
• Track cases through resolution and keep customers and internal teams informed of progress.

Requirements

• At least 3 years of hands‑on experience in technical support, field service, systems engineering, or a similar role.
• Strong Linux troubleshooting skills, including command‑line diagnostics, services, logs, and network configuration.
• Solid networking knowledge, including IP addressing, routing, DNS, firewalls, VPNs, and troubleshooting connectivity over VSAT or other constrained links.
• Familiarity with NMEA data and marine equipment integrations.
• Ability to troubleshoot methodically, communicate clearly with technical and non‑technical stakeholders, and take ownership of a case through resolution.
• Able to travel to Singapore ports 2 to 3 times a week, board vessels safely, and carry out hands‑on technical work onboard.
• Ability to work independently in Singapore while collaborating with a distributed global team.

Advantageous experience

• NMEA certification or formal training in marine electronics.
• Experience with maritime systems and working with vessel crews and customer IT teams.
• Experience with NMEA 0183 and NMEA 2000, including troubleshooting data feeds and device connections.
• Experience installing or supporting onboard computers, cameras, sensors, network equipment, or bridge systems.
• Experience supporting commercial vessels and coordinating access around port calls and tight vessel schedules.