Associate Applications Support Engineer [CCP for ICT Professionals (Operations and Support)]

CAPTAIN'S EYE ASIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Captain's Eye Asia is looking for an Associate Applications Support Engineer based in Singapore to support our maritime AI video analytics applications used on commercial vessels. You will help customers get the most out of our software, resolve application issues, and work with our global Technical Operations and Engineering teams.

The role focuses on troubleshooting, log collection, documentation, and proactive monitoring of system health.

Qualifications

• Diploma or degree in IT, Computer Science, Engineering, or a related field.
• Basic knowledge of Linux, networking, and web applications.
• Willingness to learn new technologies and troubleshoot systematically.
• Strong written and spoken English with clear communication.

Responsibilities

• Handle support tickets related to applications, dashboards, users, alerts, and integrations.
• Troubleshoot issues, reproduce problems, collect logs, and document findings.
• Escalate complex issues to senior engineers and follow cases to resolution.
• Support customers and vessel crews with setup, configuration, and onboarding.
• Monitor system health and alerts, proactively flag issues.
• Maintain knowledge base articles and support documentation.
• Occasionally visit vessels in Singapore ports for on-site checks and installations.

Skills

Customer oriented

Communication skills

Ownership of tasks

Education

Diploma or degree in IT, Computer Science, Engineering, or related field

Tools

Linux

Networking (IP, DNS, VPN)

Web applications

Job description

About the role

Captain's Eye Asia is looking for an Associate Applications Support Engineer based in Singapore to support our maritime AI video analytics applications used on commercial vessels. You will help customers get the most out of our software, resolve application issues, and work with our global Technical Operations and Engineering teams.

Responsibilities

• Handle support tickets related to our applications, dashboards, user accounts, alerts, and integrations.
• Troubleshoot application issues, reproduce problems, collect logs, and document findings clearly.
• Escalate complex issues to senior engineers or R&D with a clear diagnosis, and follow cases through to resolution.
• Support customers and vessel crews with application setup, configuration, and onboarding.
• Monitor system health and alerts, and proactively flag issues.
• Maintain knowledge base articles and support documentation.
• Occasionally visit vessels in Singapore ports to support on-site checks and installations.

Requirements

• Diploma or degree in IT, Computer Science, Engineering, or a related field.
• Basic knowledge of Linux, networking (IP, DNS, VPN), and web applications.
• Interest in learning new technologies and troubleshooting systematically.
• Good written and spoken English, able to communicate clearly with customers and internal teams.
• Customer-oriented, organised, and able to take ownership of tasks.
• Mid-career switchers are welcome; full training will be provided.

Advantageous

• Experience in application, IT, or technical support.
• Familiarity with SQL, scripting (Python or Bash), or cloud platforms.
• Interest in the maritime industry.