Vessel Technical Support Engineer – Tier 2 (Onsite/Remote)

Orca AI; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Orca AI in Singapore is seeking a Tier 2 Technical Support Engineer to support systems installed on customer vessels. This hands-on role combines troubleshooting, customer communication, remote installations, and regular vessel visits.

You will work with customer IT teams, service engineers, and our global Technical Operations team to resolve issues, collect logs, and ensure vessel systems remain reliable, with on-call rotation and two to three ship visits per week.

Qualifications

• Hands-on experience in technical support, field service, or similar roles.
• Strong Linux troubleshooting skills with command-line, services, and logs.
• Solid networking knowledge: IP addressing, routing, DNS, firewalls, VPNs, and constrained links.
• Familiarity with NMEA data and marine equipment integrations.
• Clear communication with technical and non-technical stakeholders.
• Willingness to travel regularly to Singapore ports, 2–3 times per week.
• Ability to work independently in Singapore while collaborating with a distributed global team.
• English as mother tongue; Traditional Chinese is an advantage.

Responsibilities

• Investigate and resolve Tier 2 support tickets involving system hardware, software, connectivity, and integrations.
• Troubleshoot vessel networks, VSAT connectivity, firewall rules, VPN access, and related configurations.
• Support remote installations and maintenance activities with onboard engineers.
• Visit vessels in Singapore ports to diagnose issues and support installations.
• Collect logs, document findings, and escalate complex issues to Tier 3 or Engineering with a diagnosis.
• Participate in an on-call rotation to support installation and operational needs outside standard hours.
• Track cases through resolution and keep customers and internal teams informed.

Skills

Linux troubleshooting

Networking

NMEA data familiarity

Communication

Case ownership

Travel willingness

Independent work

Job description

Orca AI in Singapore is seeking a Tier 2 Technical Support Engineer to support systems installed on customer vessels. This hands-on role combines troubleshooting, customer communication, remote installations, and regular vessel visits.

You will work with customer IT teams, service engineers, and our global Technical Operations team to resolve issues, collect logs, and ensure vessel systems remain reliable, with on-call rotation and two to three ship visits per week.