Mandarin-Speaking Fraud Operations Leader

Nubeero Limited; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Stripe in Singapore is seeking a Fraud Operations Manager (Mandarin-speaking) to lead a team of fraud analysts and drive risk management initiatives. You will set a strategic direction, collaborate with cross-functional partners, and ensure the organization scales with Stripe’s evolving fraud landscape.

The role requires 10+ years in fraud/risk, Mandarin proficiency, and a track record of leading high-performing teams while balancing user experience with risk controls.

Qualifications

• Business-level proficiency in Mandarin (written and spoken) is required.
• 10+ years of experience in fraud/risk or management roles.
• 2+ years of directly leading and developing high-performing teams.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Passion for delivering a user-centric experience while effectively managing risk.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
• Maintain oversight of operational vendor performance related to risk.
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
• Define and manage core metrics, SLAs, and performance of the organization.
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
• Ensure risk management efforts do not compromise the user experience.

Skills

Mandarin proficiency

Leadership

Strategic thinking

Communication

Problem solving

Stakeholder management

User-centric mindset

Education

Bachelor's degree or higher

Advanced degree or certification

Tools

SQL

Data dashboards

Investigative tools

Job description

Stripe in Singapore is seeking a Fraud Operations Manager (Mandarin-speaking) to lead a team of fraud analysts and drive risk management initiatives. You will set a strategic direction, collaborate with cross-functional partners, and ensure the organization scales with Stripe’s evolving fraud landscape.

The role requires 10+ years in fraud/risk, Mandarin proficiency, and a track record of leading high-performing teams while balancing user experience with risk controls.