Strategic Technical Account Manager — Global Growth

Stripe; Singapore; On-site; SGD 162,000 - 242,000; Full time

Benefits offered by this job

Equity

Company bonus or commissions

Retirement plans

Health benefits

Wellness stipend

Job summary

Stripe is seeking a Technical Account Manager in Singapore to support the largest and most complex Stripe users. You will provide a Gold Standard Experience, work with the Operations and Customer Success teams, and lead user-facing meetings to implement operational solutions across fraud, disputes, adoption, and global expansion.

The role requires strong Chinese language skills, English communication, and a proven ability to explain APIs and troubleshoot technically with customers.

Qualifications

• Minimum 3 years of enterprise-level client-facing work in the GCN region.
• Fluent business level Chinese
• Strong product sense and a drive to solve difficult, user-related problems
• Strong written and verbal communication skills in English
• Ability to lead complex integration conversations consultatively
• Familiarity with APIs and ability to explain API concepts to Stripe customers
• Familiarity with SQL and ability to build/modify queries
• Strong technical troubleshooting skills with cross-team collaboration
• A professional, confident client relationship manager with multi-level engagement skills

Responsibilities

• Provide a Gold Standard Experience to assigned accounts' key stakeholders
• Collaborate with Operations to provide resources and knowledge for Gold Standard Experience
• Foster long-term user relationships and loyalty to Stripe products
• Work cross-functionally to implement operational solutions on fraud, disputes, adoption, and expansion
• Collaborate with Customer Success and user-facing teams to support users
• Lead user-facing meetings in person and via video chat
• Contribute to ongoing design of the support offering
• Create user-facing content for long-term solutions

Skills

Enterprise client-facing

Chinese language

English communication

API concepts explanation

SQL basics

Technical troubleshooting

Tools

Postman

Xcode

Python

Webhooks

ETL

Job description

Stripe is seeking a Technical Account Manager in Singapore to support the largest and most complex Stripe users. You will provide a Gold Standard Experience, work with the Operations and Customer Success teams, and lead user-facing meetings to implement operational solutions across fraud, disputes, adoption, and global expansion.

The role requires strong Chinese language skills, English communication, and a proven ability to explain APIs and troubleshoot technically with customers.