Fraud Operations Manager (Mandarin-speaking)

Stripe; Singapore; On-site; SGD 160,000 - 240,000; Full time

Benefits offered by this job

Equity

Health benefits

Wellness stipends

Retirement plans

Job summary

Stripe is seeking a Manager of Fraud Operations in Singapore to lead a global team of analysts and shape the vision for risk management. You will drive initiatives to scale operations while protecting users and merchants.

This role requires Mandarin fluency, deep fraud/risk experience, and strong leadership. You'll partner with risk, engineering, and product teams to build tools, dashboards, and processes that reduce losses without harming the user experience.

Qualifications

• Mandarin proficiency required (written and spoken).
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years leading and developing teams.
• Strong strategic thinking and problem-solving with ability to translate complex challenges into actionable solutions.
• Excellent communication and stakeholder management with cross-functional influence.
• Passion for delivering a user-centric experience while effectively managing risk.

Responsibilities

• Inspire and develop a high performing fraud investigations team.
• Set goals, coach, and support professional growth of team members.
• Define strategic vision and execute it in both short and long-term horizons.
• Proactively evolve the organization's strategy to scale operations.
• Collaborate with risk leadership and cross-functional stakeholders to identify high ROI investments.
• Maintain oversight of operational vendor performance related to risk.
• Lead root cause analysis to predict, prevent, and mitigate risk.
• Define and manage core metrics, SLAs, and performance of the org.
• Identify gaps in systems and processes and deliver improvements to mitigate risks.
• Ensure risk management efforts do not compromise user experience.

Skills

Mandarin proficiency

Strategic thinking

People leadership

Stakeholder management

User-centric mindset

Risk management

Education

Bachelor's degree or higher in a relevant field

Tools

SQL

Data visualization

Investigative tooling

Job description

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe's business or users. From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you'll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
• Proactively evolve the organization's strategy to scale operations and address day-to-day challenges.
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
• Maintain oversight of operational vendor performance related to risk.
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
• Define and manage core metrics, SLAs, and performance of the organization.
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
• Ensure risk management efforts do not compromise the user experience.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
• Passion for delivering a user-centric experience while effectively managing risk.

Preferred Qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
• Strong proficiency sourcing and analyzing data using SQL.
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
• Bachelor's degree or higher in a relevant field; advanced degree or certification is a plus.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is SGD 160,000 - SGD 240,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out and set you apart especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.