Mandarin Policy & Operations Specialist

TikTok; Singapore; Vor Ort; SGD 90.000 - 135.000; Vollzeit

Zusammenfassung

TikTok is seeking an Operations role to bridge Policy and frontline execution, translating policy intent into scalable, consistent workflows. You will own knowledge base management, SOP documentation, policy updates, and risk-driven feedback to Policy.

Collaborate with Policy, Product, Quality and Regional Operations to identify gaps from quality metrics and appeals data, and drive improvements for global guideline consistency with regional nuance.

Qualifikationen

• Demonstrate strong policy knowledge in the Ops functional domain & able to connect with operational governance/process.
• Exposure to operational workflows, QA processes, or policy execution activities (execution-focused, not design ownership)
• Proven ability to support cross-functional coordination (Policy, Ops, Product, or vendor teams)
• Basic analytical skills with the ability to structure data, identify issues, and elevate insights clearly
• Familiarity with standard operating procedures (SOPs), process documentation, or workflow execution
• Proficiency in Chinese and English is required to collaborate with global partners and Key stakeholders based in Mandarin-speaking markets where Mandarin is a primary working language.

Aufgaben

• Policy Translation & Synthesis: Translate complex policies into clear, actionable, and scalable operational workflows, guidelines, and decision-making frameworks for frontline operations teams.
• Knowledge Management & SOP Design: Build, standardize, and maintain knowledge management systems, SOPs, and key operational documentation with clear governance and version control.
• AI Leverage Capability: Leverage AI tools to enhance policy translation, improve documentation quality, and streamline the creation of operational materials.
• Cross-Functional Stakeholder Management: Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
• Analytical Thinking & Data-Driven Problem Solving: Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
• Global Program Management: Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
• Global/Cultural Nuance: Apply regional and cultural context to ensure global guidelines are operationally effective and locally relevant.

Kenntnisse

Policy knowledge

Operational workflows

Cross-functional coordination

Analytical skills

SOP familiarity

Bilingual Chinese/English

Jobbeschreibung

TikTok is seeking an Operations role to bridge Policy and frontline execution, translating policy intent into scalable, consistent workflows. You will own knowledge base management, SOP documentation, policy updates, and risk-driven feedback to Policy.

Collaborate with Policy, Product, Quality and Regional Operations to identify gaps from quality metrics and appeals data, and drive improvements for global guideline consistency with regional nuance.