Policy Translation & Operations Specialist

TikTok; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TikTok is seeking an operations liaison in Singapore to translate policy intent into scalable workflows and maintain knowledge bases and SOPs. You will use quality metrics and feedback to identify gaps and strengthen risk controls across frontline and BPO teams.

The role collaborates with Policy, Product, Quality, and Regional Operations, applying regional context and leveraging AI tools to improve documentation and materials for global execution.

Qualifications

• Demonstrate strong policy knowledge in the Ops functional domain and connect with governance/process.
• Exposure to operational workflows, QA processes, or policy execution activities.
• Proven ability to support cross-functional coordination with Policy, Ops, Product, or vendor teams.
• Basic analytical skills to structure data, identify issues, and elevate insights.
• Familiarity with SOPs, process documentation, or workflow execution.
• Professional proficiency in Japanese and English for global collaboration.

Responsibilities

• Translate complex policies into clear, actionable operational workflows and decision frameworks for frontline operations.
• Build, standardize, and maintain knowledge management systems, SOPs, and key operational documentation with governance and version control.
• Leverage AI tools to enhance policy translation, documentation quality, and material creation.
• Collaborate with Policy, Product, Quality, and Regional Operations to bridge policy intent and execution.
• Review quality metrics, escalations, and appeals data to identify gaps and improve guideline consistency.
• Support policy and process change management by assessing operational risk and coordinating updates across markets.
• Apply regional and cultural context to ensure global guidelines are effective locally.

Skills

Policy knowledge

Operational governance

Cross-functional coordination

Analytical thinking

SOP documentation

Japanese proficiency

English proficiency

Job description

TikTok is seeking an operations liaison in Singapore to translate policy intent into scalable workflows and maintain knowledge bases and SOPs. You will use quality metrics and feedback to identify gaps and strengthen risk controls across frontline and BPO teams.

The role collaborates with Policy, Product, Quality, and Regional Operations, applying regional context and leveraging AI tools to improve documentation and materials for global execution.