Manager, SkillsFuture Enterprise Credit (IMD)

skills and workforce development agency; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Skills and Workforce Development Agency invites a proactive professional to join Incentives Management Division to support SFEC administration and day-to-day operations.

You will perform QA on outsourced partners, handle appeals, assist system enhancements, review SOPs, engage stakeholders, and assist with data reporting to enable evidence-based decisions in a fast-paced CET environment.

Qualifications

• Up to 5 years of relevant work experience in grants, operations or system development.
• Knowledge of SkillsFuture Grants and CET is advantageous.
• Strong analytical and problem-solving skills.
• Good verbal and written communication and stakeholder management.
• Ability to work independently and in cross-functional teams.
• Proficiency in word processing, spreadsheets, and presentation software.

Responsibilities

• Quality Assurance of Outsourced Service Partner: Perform quality checks on the outsourced service partner, including sampling checks to ensure the service provider adheres to SOPs and policy requirements.
• Appeals Handling and Stakeholder Coordination: Handle appeals requiring investigation, coordinating with internal and external stakeholders for timely resolution.
• System Enhancement Support: Assist in implementing enhancements to systems used for credit disbursement and recovery.
• SOP Review and Work Instructions: Review SOPs and issue work instructions to keep processes current.
• Stakeholder Engagement: Support engagement with training providers and partners to facilitate effective communication.
• Data Extraction, Collation and Reporting: Assist with data extraction, collation and basic analysis for reporting and decision-making.
• Ad Hoc Duties: Support divisional and organisational projects and tasks as required.

Skills

Analytical skills

Communication skills

Stakeholder management

Adaptability

Teamwork

Tools

MS Office

Excel

PowerPoint

Job description

Incentives Management Division (IMD) is part of SWDA’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection,and enforcement against fraud and abuse. IMD drives effective grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

What you will be working on

Reporting to the team lead, the incumbent is required to support the team in the administration and day-to-day operations of the SkillsFuture Enterprise Credit (SFEC).

Responsibilities

• Quality Assurance of Outsourced Service Partner Perform quality checks on the outsourced service partner, including sampling checks to ensure the service provider adheres to Standard Operating Procedures (SOPs) and complies with processing and policy requirements.
• Appeals Handling and Stakeholder Coordination Handle appeals that require investigation, coordinating with relevant internal and external stakeholders to ensure timely and fair resolution.
• System Enhancement Support Assist in implementing enhancements to the systems used for credit disbursement and recovery.
• SOP Review and Work Instructions Assist in the review of Standard Operating Procedures (SOPs) and issue work instructions to ensure operational processes remain current, accurate and aligned with policy requirements.
• Stakeholder Engagement Support stakeholder engagement activities with training providers and other partners to facilitate effective communication and maintain productive working relationships.
• Data Extraction, Collation and Reporting Assist with data extraction, collation, and basic analysis to support reporting and operational needs, contributing to evidence-based decision-making within the division.
• Ad Hoc Duties Support divisional and organisational projects, initiatives, and other assigned tasks as required, demonstrating adaptability and a collaborative mindset.

Requirements

• Possess the required competencies to execute the job duties proficiently.
• Up to 5 years of relevant work experience in grants, operations or system development.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.
• Good analytical and problem-solving skills.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Ability to work independently, within a team, and across teams with good interpersonal skills and adaptability to a fast-paced work environment.
• Proficient in word processing, spreadsheet, and presentation applications.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.