Manager / Senior Manager, SkillsFuture Enterprise Credit (IMD)

Skills and Workforce Development Agency; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Skills and Workforce Development Agency, Incentives Management Division, invites Senior Manager applicants to help review and develop business processes for incentive programmes, enhance funding administration, and improve service delivery.

You will lead data-driven initiatives, coordinate with partners, and oversee SOPs aligned with policy frameworks to ensure efficient and compliant funding operations.

Qualifications

• Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development.
• Good analytical and problem-solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal relationship skills and adaptability to a fast-paced work environment.
• Good verbal and written communication skills, including stakeholder management and presentation skills.

Responsibilities

• Design, develop, and implement effective operational processes relating to funding administration.
• Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.
• Lead project management efforts in the area of system development.
• Drive operations and technology integration initiatives to enhance operational efficiency.
• Review workflows and develop SOPs and guidelines in alignment with funding policy implementation plans.
• Build and strengthen processes and operational policies to achieve high service standards.
• Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
• Assist in the management of the outsourced service partner to maintain effective service delivery.
• Work with large datasets to perform data extraction, collation, tracking, and analyses.
• Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
• Collate data and statistics and prepare information for reporting purposes.
• Perform secretariat responsibilities for a multi-agency workgroup, ensuring effective coordination and communication.

Skills

Process Design

Operational Efficiency

Digitisation

Project Management

Technology Integration

Strategic Execution

Policy Development

Compliance Management

Process Improvement

Stakeholder Engagement

Service Management

Communication Skills

Data Analysis

Insight Generation

Reporting Skills

Organizational Skills

Multi-Agency Coordination

Communication

Job description

Incentives Management Division (IMD) is part of SWDA’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. IMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

Reporting to the team lead, the successful candidate will be responsible for reviewing and developing business processes to support various incentive programmes, augment operational efficiency and improve service delivery in funding administration.

Responsibilities and Competencies:

Operational Process Design and Implementation

• Design, develop, and implement effective operational processes relating to funding administration.
• Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.

Competencies: Process Design, Operational Efficiency,Digitisation

Project Management and Technology Integration

• Lead project management efforts in the area of system development.
• Drive operations and technology integration initiatives to enhance operational efficiency.

Competencies: Project Management, Technology Integration, Strategic Execution

Policy Development and Compliance

• Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.
• Build and continuously strengthen processes and operational policies to achieve high service standards.

Competencies: Policy Development, Compliance Management, Process Improvement

Stakeholder Engagement and Support

• Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
• Assist in the management of the outsourced service partner to maintain effective service delivery.

Competencies: Stakeholder Engagement, Service Management, Communication Skills

Data Analysis and Reporting

• Work with large datasets to perform data extraction, collation, tracking, and analyses.
• Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
• Collate data and statistics and prepare information for reporting purposes.

Competencies: Data Analysis, Insight Generation,Reporting Skills

Secretariat Responsibilities

• Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.

Competencies: Organizational Skills, Multi-Agency Coordination, Communication

Requirement:

• Possess the required competencies to execute the job duties proficiently

  Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development.

• Good analytical and problem-solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal relationship skills and adaptability to a fast-paced work environment.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Proficient in word processing, spreadsheet, and presentation applications.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.

Successful candidates will be offered a 2-year contract inthe first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in yourresume. Please check out www.myskillsfuture.gov.sg for details on theCSP.