Executive/Manager (IDD1)

skills and workforce development agency; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Industry Development Division 1 (IDD1) of the Skills and Workforce Development Agency in Singapore seeks an Administrative and Operations Support professional. You will assist account managers, coordinate programme operations, and provide data-backed processing support to CET providers and partners.

You will join a fast-paced team, handle scheduling, data collation, and communications, ensuring smooth course processing and continuity of operations during peak periods.

Qualifications

• 1–3 years' experience in a data-centric operating environment or programme review.
• Strong writing, communication, and digital literacy skills.
• Proactive, accountable, and able to prioritise tasks in a fast-paced setting.

Responsibilities

• Supports account managers on administrative and operational matters.
• Coordinates internal and external communications related to programme operations.
• Maintains administrative records, trackers, and supporting documentation.
• Provides logistical and scheduling support for meetings and briefings.
• Supports course processing activities through data collation and backend coordination.
• Coordinates with internal stakeholders and partners to facilitate processing workflows.
• Provides surge administrative support during peak processing periods.

Skills

Data analytics

Data management

Communication

Adaptability

Time management

Problem solving

Job description

The Industry Development Division 1 (IDD1) is part of the Training Partners Group in SWDA which aims to build a robust and high quality Continuing Education and Training (CET) ecosystem through strategic partnerships and management of CET providers, and engagement of enterprises in skills development. Specifically, IDD1 is responsible for: Supports account management, administrative, and operational delivery for CET centres, SkillsFuture QueenBee, Programme Partner and provides coordinated backend and selected course processing support to ensure continuity of operations during periods of increased workload. This job role reports to a Team Lead in the division.

The candidate will perform the following key tasks and anyother tasks as assigned by his/her supervisor(s):

Administrative and Operational Support

• Supports the Account Managers on administrative and operational matters.
• Coordinates internal and external communications related to programme operations.
• Maintains administrative records, trackers, and supporting documentation.
• Provides logistical and scheduling support for meetings and briefings.

Course Processing Support (Selected Components)

• Supports selected course processing activities through data collation and backend coordination.
• Coordinates with internal stakeholders and partners to facilitate processing workflows.
• Provides surge administrative support during peak processing periods

Requirements

• Possess the required competencies to execute the job duties proficiently
• Demonstrated 1 to 3 years’ experience in a data-centricoperating environment and/or programme review
• A resilient, resourceful, and adaptable team player with agile learning abilities, capable of thriving in a fast-paced and dynamicenvironment
• Strong analytical and systematic problem-solving skills,including the ability to derive insights from data to address issues
• Performance-driven, outcome-oriented, methodical,process-oriented and meticulous
• Ability to effectively prioritise tasks and meet projectdeadlines
• Proficient in collating, managing, analysing, andpresenting data
• Excellent writing, communication, and digital literacyskills
• Proactive and self-motivated, with a strong sense of accountability and ownership of assigned responsibilities
• Adaptable and open to learning, with a willingness to embrace new challenges and opportunities for growth

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.