Manager, SkillsFuture Enterprise Credit (IMD) [Temp-1 Year]

Skills and Workforce Development Agency; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Skills and Workforce Development Agency (SWDA) invites applications for a role within the Incentives Management Division. Reporting to the team lead, you will support the SFEC administration and day-to-day operations, ensuring adherence to SOPs and prompt, fair resolution of appeals.

You will assist in system enhancements, data extraction, and reporting to support evidence-based decisions within the division, while coordinating with stakeholders and contributing to diverse projects in a

Qualifications

• Possess the required competencies to execute the job duties proficiently.
• Up to 5 years of relevant work experience in grants, operations or system development.
• Knowledge of SkillsFuture Grants and CET (CET) is an advantage.
• Good analytical and problem-solving skills.
• Good verbal and written communication skills, including stakeholder management and presentation skills.

Responsibilities

• Quality Assurance of Outsourced Service Partner: perform quality checks to ensure SOP compliance.
• Appeals Handling and Stakeholder Coordination: investigate and coordinate for timely resolution.
• System Enhancement Support: assist in system improvements for credit disbursement and recovery.
• SOP Review and Work Instructions: review SOPs and issue work instructions.
• Stakeholder Engagement: support engagement activities with training providers and partners.
• Data Extraction, Collation and Reporting: assist with basic data analysis for reporting needs.
• Ad Hoc Duties: support divisional projects and other tasks as required.

Skills

Analytical skills

Problem-solving

Verbal & written communication

Stakeholder management

Presentation skills

Team collaboration

MS Office suite

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Incentives Management Division (IMD) is part of SWDA's Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection,and enforcement against fraud and abuse. IMD drives effective grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

What you will be working on

Reporting to the team lead, the incumbent is required to support the team in the administration and day-to-day operations of the SkillsFuture Enterprise Credit (SFEC).

Responsibilities:

• Quality Assurance of Outsourced Service Partner: Perform quality checks on the outsourced service partner, including sampling checks to ensure the service provider adheres to Standard Operating Procedures (SOPs) and complies with processing and policy requirements.
• Appeals Handling and Stakeholder Coordination: Handle appeals that require investigation, coordinating with relevant internal and external stakeholders to ensure timely and fair resolution.
• System Enhancement Support: Assist in implementing enhancements to the systems used for credit disbursement and recovery.
• SOP Review and Work Instructions: Assist in the review of Standard Operating Procedures (SOPs) and issue work instructions to ensure operational processes remain current, accurate and aligned with policy requirements.
• Stakeholder Engagement: Support stakeholder engagement activities with training providers and other partners to facilitate effective communication and maintain productive working relationships.
• Data Extraction, Collation and Reporting: Assist with data extraction, collation and basic analysis to support reporting and operational needs, contributing to evidence-based decision-making within the division.
• Ad Hoc Duties: Support divisional and organisational projects, initiatives, and other assigned tasks as required, demonstrating adaptability and a collaborative mindset.

Requirements:

• Possess the required competencies to execute the job duties proficiently.
• Up to 5 years of relevant work experience in grants, operations or system development.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience is an advantage.
• Good analytical and problem-solving skills.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Ability to work independently, within a team, and across teams with good interpersonal skills and adaptability to a fast-paced work environment.
• Proficient in word processing, spreadsheet, and presentation applications.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.