Manager/Senior Manager, TGS Grants (IMD)

Skills and Workforce Development Agency; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Skills and Workforce Development Agency is recruiting for a role in the Incentives Management Division to review and shape our funding administration processes. You will lead process design, drive efficiency through digitisation, and manage projects integrating new technology with policy goals.

The role involves stakeholder engagement, data analysis, and secretariat duties for multi-agency groups. The position offers a contract with potential extension and a focus on building a responsive CET

Qualifications

• Manager: 3 to 5 years of relevant work experience in grants, operations, project management, or system development.
• Senior Manager: at least 6 years of relevant work experience in grants, operations, project management, or system development.
• Excellent analytical and problem-solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal skills and adaptability to a fast-paced environment.
• Strong verbal and written communication, including stakeholder management and presentation skills.
• Proficient in word processing, spreadsheets and presentations.
• Knowledge of SkillsFuture Grants and CETs and industry experience is an advantage.

Responsibilities

• Review and develop business processes to support incentive programmes and improve service delivery in funding administration.
• Design, develop, and implement operational processes for funding administration.
• Lead projects in system development and drive technology integration to boost efficiency.
• Review workflows and develop SOPs aligned with funding policy implementation plans.
• Engage with training providers and stakeholders to support grant administration and manage outsourced partners.
• Work with large datasets for data extraction, collation, tracking and analysis; provide reporting insights.
• Perform secretariat duties for multi-agency workgroups and ensure coordinated communication.

Skills

Process Design

Operational Efficiency

Digitisation

Project Management

Tech Integration

Strategic Execution

Policy Development

Compliance Mgmt

Data Analysis

Stakeholder Engagement

Communication Skills

Teamwork

Job description

What the role is:

Incentives Management Division (IMD) is part of SWDA’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. IMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

What you will be working on:

Reporting to the team lead, the successful candidate will be responsible for reviewing and developing business processes to support various incentive programmes, augment operational efficiency and improve service delivery in funding administration.

Responsibilities and Competencies:

• Operational Process Design and Implementation
  • Design, develop, and implement effective operational processes relating to funding administration.
  • Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.
  • Competencies: Process Design, Operational Efficiency, Digitisation
• Project Management and Technology Integration
  • Lead project management efforts in the area of system development.
  • Drive operations and technology integration initiatives to enhance operational efficiency.
  • Competencies: Project Management, Technology Integration, Strategic Execution
• Policy Development and Compliance
  • Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.
  • Build and continuously strengthen processes and operational policies to achieve high service standards.
  • Competencies: Policy Development, Compliance Management, Process Improvement
• Stakeholder Engagement and Support
  • Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
  • Assist in the management of the outsourced service partner to maintain effective service delivery.
  • Competencies: Stakeholder Engagement, Service Management, Communication Skills
• Data Analysis and Reporting
  • Work with large datasets to perform data extraction, collation, tracking, and analyses.
  • Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
  • Collate data and statistics and prepare information for reporting purposes.
  • Competencies: Data Analysis, Insight Generation, Reporting Skills
• Secretariat Responsibilities
  • Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.
  • Competencies: Organizational Skills, Multi-Agency Coordination, Communication

What we are looking for:

• Possess the required competencies to execute the job duties proficiently
• Manager: 3 to 5 years of relevant work experience in grants, operations, project management, or system development.
• Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development.
• Good analytical and problem-solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal relationship skills and adaptability to a fast-paced work environment.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Proficient in word processing, spreadsheet, and presentation applications.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP

About Skills and Workforce Development Agency

The Skills and Workforce Development Agency (SWDA), a statutory board under the Ministry of Manpower (MOM), drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers.Guided by our vision of a Singapore where everyone can grow in fulfilling careers, we live our promise of Building Skills, Growing Careers by nurturing lifelong learning, strengthening employability and enabling career growth for all, including our own officers, through a continuous learning culture and a supportive, flexible, inclusive working environment that fosters innovation, collaboration, and well-being.So, join us to be part of a dynamic team driving the national SkillsFuture movement and building a strong Singaporean core. Together, we create opportunities, transform lives, and shape the future of work.