Manager / Senior Manager, IT Network & Infrastructure

LIFELONG LEARNING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Lifelong Learning Singapore Pte. Ltd. seeks an IT Infrastructure Coordinator to ensure availability and performance of core services.

You will act as the primary in-house escalation point for infrastructure incidents, coordinate multi-vendor efforts, and maintain up‑to‑date network diagrams and asset records. The role emphasizes governance, security controls, and continuous improvement within a structured environment.

Qualifications

• Background in IT, Computer Science, or related discipline.
• Foundational knowledge of IT infrastructure and networking concepts.
• Familiarity with TCP/IP, LAN/WAN, DNS, DHCP.
• Understanding of network and security principles.
• Interest in cybersecurity, infrastructure, and IT operations.

Responsibilities

• Ensure availability, performance, and resilience of infrastructure services.
• Act as in-house escalation point for infrastructure incidents.
• Coordinate vendors for incident resolution, changes, and ongoing support.
• Maintain infrastructure documentation, network diagrams, and asset records.

Skills

Networking basics

Vendor management

Documentation

Communication

Security concepts

Education

IT-related degree

Job description

Key Responsibilities

Network Infrastructure & EUCD Operations

• Ensure availability, performance, and resilience of infrastructure services.
• Act as the primary in-house escalation point for infrastructure-related incidents.
• Coordinate vendors for incident resolution, change implementation, and ongoing support.
• Maintain accurate infrastructure documentation, network diagrams, and asset records.

Vendor & Service Management

• Operate within a vendor-managed delivery model, retaining in-house ownership and accountability.
• Manage vendor performance against agreed SLAs and operational requirements.
• Review and validate vendor technical proposals, designs, and change requests.
• Coordinate multi-vendor troubleshooting and resolution activities.
• Ensure vendors comply with organisational IT policies, security standards, and governance requirements.

Change, Incident & Problem Management

• Oversee infrastructure-related change activities, ensuring proper impact assessment, rollback planning, and documentation.
• Manage and coordinate response to infrastructure incidents and service disruptions.
• Support root cause analysis (RCA) and follow-up preventive actions.
• Escalate risks, recurring issues, or service concerns to the Head of Digital Services where necessary.

Security, Risk & Compliance Support

• Support implementation and maintenance of technical security controls in line with PDPA requirements & ISO 27001 and organisational security policies
• Coordinate remediation of infrastructure- and EUCD-related findings from vulnerability assessments (VAPT) and security reviews.
• Ensure firewall rules, access controls, logging, and monitoring are properly implemented and reviewed.
• Support incident containment, investigation, and audit evidence gathering when required.

Technical Governance & Continuous Improvement

• Provide technical input and recommendations for infrastructure standards, configurations, and operational practices.
• Review infrastructure designs and configurations to ensure alignment with security, resilience, and operational requirements.
• Identify opportunities for service optimisation, risk reduction, and infrastructure improvements.
• Support knowledge sharing, documentation, and process improvement to enhance operational maturity.

Ad-hoc & Special Assignments

• Support ad-hoc IT or infrastructure-related assignments as directed by the Head of Digital Services.
• Participate in cross-functional initiatives involving Facilities, Security, or Business Units where infrastructure input is required.
• Escalate workload, capacity, or risk impacts early to ensure appropriate prioritisation.

Qualifications and Requirements

• Background and experience in IT, Computer Science, or related discipline.
• Foundational knowledge of IT infrastructure and networking concepts.
• Basic understanding of: TCP/IP, LAN/WAN, DNS, DHCP
• Network and security principles
• Interest in cybersecurity, infrastructure, and IT operations.
• Comfortable working with external vendors and service providers.
• Willingness to learn and follow established procedures.
• Good communication, coordination, and documentation skills.
• Able to work under guidance in a structured environment.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.